Overview: This is more than a job. It’s a chance to build, grow, and make a real impact! Join our team as our new Business Applications Support Specialist !**

Location: Noida, India

Hybrid

Responsibilities :

- Receive, analyse, prioritise, and route support tickets through the corporate support platform.
- Provide first-line troubleshooting and resolution for user issues and service requests.
- Escalate incidents to functional experts or vendors when required.
- Maintain accurate ticket documentation and knowledge articles.
- Contribute to process improvements, self-service content, and knowledge management.
- Participate in testing, release validation, and hypercare activities during system deployments.
- Work closely with IS, business stakeholders, and external partners to ensure timely issue resolution. - Working Hours

As part of the global support organisation, you will participate in a rotating shift schedule supporting 24/5 operations. This includes:

- Working within a shift rotation to provide coverage across multiple time zones.
- Performing structured shift handovers to ensure service continuity.
- Supporting priority incidents and critical business processes during assigned shifts.
- Participating in hypercare and major go-live support periods when required.

Qualifications:

- Strong customer service and problem-solving skills.
- Ability to manage multiple priorities and work in a structured support environment.
- Excellent communication and teamwork skills.
- Willingness to participate in a rotating shift model.

Preferred





- Familiarity with ticketing platforms such as ServiceNow or Jira.

Company Overview: 74Software, affiliated with Axway and SBS, together, we deliver secure, mission-critical software that powers a data-driven world. Independently operated leaders with decades of proven expertise. From secure integration and API solutions to cloud-based banking platforms, we help global organizations and financial institutions thrive.

For more than 25 years, Axway has helped major brands and government agencies worldwide with trusted solutions in Managed File Transfer (MFT), B2B integration, APIs, and Financial Accounting Hub products. SBS empowers banks and financial institutions to reimagine the future with a composable, cloud-based architecture supporting deposits, lending, compliance, payments, consumer finance, and asset finance operations across the globe. - Why 74Software?

We celebrate diverse perspectives and experiences, knowing our people are our greatest strength. Join us and be part of a team where you can thrive, grow, and make an impact.

We offer advantages that support your health, growth, and lifestyle, so you can thrive at work and beyond, including health coverage, retirement plans, paid time off, flexible work, career development, competitive pay, and global culture perks. - Equal Opportunity Employer

We are committed to providing equal opportunities and ensuring a fair and inclusive recruitment process. We do not discriminate on the basis of age, disability, gender, sexual orientation, race, religion, or any other protected characteristic.

📌 Business Applications Support Specialist (Noida)
🏢 Axway Software
📍 Noida