Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Responsibilities

Respond to customer queries and customer concerns

Provide support for data collection to enable Recovery of the account for end-user

Maintain a deep understanding of client processes and policies

Reproduce customer issues and escalate product bugs

Provide excellent customer service to our customers

Exhibit a capacity for critical thinking and analysis.

Showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative workplace

Qualifications we seek in you!

Minimum qualifications

Graduate (Any Discipline)

Freshers are eligible

Preferred qualifications

Effective probing skills and analyzing / understanding skills

Analytical skills with customer-centric approach

Excellent proficiency with written English and with a neutral English accent





You should be able to work on a flexible schedule (including weekend shifts) - Why join Genpact?

- Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation :

- Make an impact - Drive change for global enterprises and solve business challenges that matter :

- Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities :

- Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day :

- Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobProcess Associate

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingApr 15, 2026, 4:09:03 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time

📌 Process Associate (Gurugram)
🏢 Genpact
📍 Gurugram