Designation-Executive **Dept

- Case Management**

Job Location:Gurgaon

Immediate Joiner required.

Key Responsibilities : Case Handling & Resolution

- Receive, log, and track cases (claims, service requests, escalations) in CRM/TPA systems.

- Ensure accurate documentation of case details, actions taken, and resolution status.

- Follow up with internal departments (medical, operations, finance) to expedite case closure.

- Customer Interaction :

- Communicate with customers, hospitals, or partners to gather required information.

- Provide clear updates on case progress and expected timelines.

- Handle escalations empathetically and professionally.

Experience required :

- Experience: +2 years of experience in Customer Service or Client Relationship

Qualification :Graduation & Health insurance or TPA industry is mandatory

MS office knowledge is mandatory

Job Types : Full time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance
- Provident Fund

Work Location: In person

📌 Tpa Executive (Gurugram)
🏢 Vidal Health Insurance TPA Private
📍 Gurugram