Group Company : MOVIN Express Private Limited

Designation : Executive - Operations (Dispatch)

Position description : JOB ROLE & RESPONSIBILITIES :

- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.
- To identify and set up operation in new areas which can derive business and save cost by converting them into direct locations for better customer experience and control over operation.
- To design and execute routes so that day to day operation and contingencies are managed.
- To manage and roll out action plans in the event of contingencies to ensure service levels are met.
- To negotiate with Third Party Vendor’s and take the decisions on volume allocation.
- To resolve escalations from network and customers.
- To deliver result on productivity elements which are directly linked to operating cost.
- To deliver result on cost per piece plan.
- To help credit and Sales team to resolve billing disputes.
- To drive team on ground and in back office to get the desired results in terms of service agreed and cost effectiveness.
- To train recent business partners. To train new team members.
- To undertake new assignment or project as per business, customer and operation needs.
- To manage records and retain them as necessary.
- To ensure operation is executed and compliant every single day.
- To manage & maintain day to day vendor relations and close Vendor bills in a timely & accurate manner.
- To maintain service reports, cost reports and billing reports of the branches.




- To constantly strive for the better customer experience and effective operation every day.
- To create atmosphere of trust between own team and internal as well as external customer.
- To promote safety and ensure all the possible safety precautions are taken by all the team members.

Primary Responsibilities :

- To ensure delivery, pick up, connections from the hub to the branches every day in order to meet the service levels and customer experience.

Additional Responsibilities : Reporting Team

- Reporting Designation :

- Reporting Department : Educational qualifications preferred

- Category : Higher Secondary

- Field specialization :

- Degree : 12th/HSC/Intermediate

- Academic score :

- Institution tier : Required Certification/s : Required Training/s : Required work experience

- Industry :

- Role :

- Years of experience : 1 to 2

Key Performance Indicators : Required Competencies : Competencies

- Achieve Result
- Serve and Delight our customers
- Collaborate and Partner with others

Required Knowledge : Required Skills : Required abilities

- Physical :

- Other : Work Environment Details : Specific requirements

- Travel :

- Vehicle :

- Work Permit : Other details

- Pay Rate :

- Contract Types :

- Time Constraints :

- Compliance Related :

- Union Affiliation : Job Snapshot

- Updated Date

- 02-09-2026

- Job ID

- JOB_335

- Function

- Operations

- Location

Chennai, Tamil Nadu, India

- Experience
- 1 - 2 Years
- Employee Type
- On Roll
- Employee Sub Type
- Full Time Employees

📌 Executive - Operations (Dispatch) (Chennai)
🏢 MOVIN
📍 Chennai