Job Description - IPD & Operations Manager

Position : IPD & Operations Manager Industry : Healthcare / Hospital Department : Hospital Operations

Job Summary

Key ResponsibilitiesIPD Management

- Supervise the day-to-day operations of the Inpatient Department (IPD).
- Ensure smooth patient admissions, transfers, discharges, and bed management.
- Coordinate with doctors, nursing staff, and support departments to ensure quality patient care.
- Monitor patient satisfaction and address complaints promptly.

Hospital Operations

- Oversee the overall operational activities of the hospital.
- Ensure efficient coordination between clinical and non-clinical departments.
- Develop and implement standard operating procedures (SOPs).
- Monitor hospital workflows to improve efficiency and reduce delays.
- Ensure compliance with NABH guidelines, hospital policies, and regulatory requirements.

Team Management

- Supervise and guide nursing, administrative, housekeeping, security, and support staff.
- Conduct regular team meetings and performance reviews.
- Coordinate staff scheduling and ensure adequate manpower availability.
- Organize training programs to improve service quality and operational standards.

Quality & Compliance

- Ensure adherence to infection control, patient safety, and quality protocols.
- Conduct internal audits and implement corrective actions.
- Maintain operational records, reports, and documentation.




- Coordinate with quality and accreditation teams for NABH/JCI compliance.

Administration & Reporting

- Prepare daily, weekly, and monthly operational reports.
- Monitor departmental KPIs and suggest process improvements.
- Coordinate with management regarding operational planning and resource utilization.
- Manage vendor coordination and support services when required.

Required Qualifications

- Bachelor's or Master's degree in Hospital Administration (BHA/MHA), Healthcare Management, MBA (Hospital Administration), or a related field.
- 3-8 years of experience in hospital operations or IPD management.
- Experience in NABH-accredited hospitals will be an added advantage.

Required Skills :

- Strong leadership and team management abilities.
- Excellent communication and interpersonal skills.
- Knowledge of hospital operations, IPD processes, and patient care standards.
- Familiarity with Hospital Information Systems (HIS).
- Problem-solving and decision-making skills.
- Ability to work under pressure in a quick-paced healthcare environment.
- Strong organizational and multitasking skills.
- Patient-centric approach with excellent service orientation.
- Experience in handling multidisciplinary hospital teams.
- Ability to implement operational improvements and maintain high-quality healthcare standards.

Pay: ₹15,161.02 - ₹58,388.27 per month

Work Location: In person

📌 Ipd & Operations Manager (Singrauli)
🏢 EEPIC Digital
📍 Singrauli