Job Title : Operations Manager Department : Operations / Academic Administration Location : 7/25 A, Block 7, Kirti Nagar Industrial Area, Kirti Nagar, New Delhi, Delhi, 110015 Employment Type : Full time

Job Summary

We are seeking a highly organized and analytical Operations Manager to monitor, evaluate, and improve operational efficiency across all departments of the institute. This role is responsible for assessing processes, ensuring compliance with internal standards, and driving continuous improvement in departments including Fee Collection, Examinations, Counseling, Student Services, and other administrative functions.

Key Responsibilities :Operational Quality Monitoring**

- Analyze day-to-day operations across departments including:

- Fee Collection / Accounts

- Examination Coordination

- Counseling & Admissions

- Student Services / Support

- Administration and Academic Operations

- Evaluate workflows, documentation, and service delivery for efficiency, accuracy, and compliance with institute policies.

Process Audits & Compliance

- Conduct regular audits of departmental procedures, reports, and records.
- Ensure adherence to institutional standards, regulatory requirements, and internal policies.
- Identify gaps, risks, and inconsistencies in processes and recommend corrective actions.
- Develop and maintain quality metrics, dashboards, and performance indicators for each department.
- Prepare periodic reports on operational efficiency, error rates, turnaround times, and service quality.




- Present insights and recommendations to management for decision-making.

Cross-Department Coordination

- Act as a liaison between management and operational teams to align goals and performance standards.
- Support departments during implementation of current processes, systems, or policies.

Required Skills & Competencies

- Strong analytical and problem-solving skills.
- Excellent documentation and reporting abilities.
- Attention to detail with a structured, process-driven approach.
- Ability to work independently and handle cross-functional responsibilities.
- Strong communication and interpersonal skills.
- Proficiency in MS Excel, Google Sheets, and reporting tools.
- Ability to manage multiple departments and priorities simultaneously.

Qualifications

- Bachelor’s degree in Business Administration, Operations Management, Education Management, or a related field.
- 2-5 years of experience in operations, quality assurance, process auditing, or administrative management (preferably in education/training institutes).
- Experience in handling audits, SOP creation, and operational reporting is highly preferred.

Why Join Us

- Opportunity to work in a structured, growth-oriented academic environment.
- Direct involvement in improving institutional quality and operational excellence.
- Exposure to multi-departmental operations and leadership-level decision-making.

Pay: ₹20,000.00 - ₹25,000.00 per month

Benefits :

- Health insurance

Work Location: In person

📌 Operation Executive (Delhi)
🏢 All India Institute Of Occult Science
📍 Delhi