Hotel & Tour Operations Manager

Srinagar, Jammu & Kashmir | On-Site | Full-Time

About Us

We are a new, ambitious tour & travel company launching in the Kashmir Valley with our own 50-room boutique hotel in Srinagar. Our mission is to deliver premium, end-to-end Kashmir travel experiences — from curated sightseeing and adventure packages to luxury in-hotel stays — for domestic and international guests. We are building a world-class hospitality brand rooted in Kashmiri culture and hospitality, and we're looking for a driven leader to help us build it from the ground up.

Role Overview

As our Hotel & Tour Operations Manager, you will be the operational backbone of our business. You will oversee the day-to-day running of our 50-room hotel, manage the end-to-end delivery of tour packages, lead a growing team, and ensure every guest leaves with an unforgettable experience. This is a senior, hands-on leadership role ideal for someone who thrives in a fast-paced hospitality environment and has a passion for Kashmir tourism.

Key Responsibilities

Hotel Operations

- Oversee all front desk, housekeeping, food & beverage, and maintenance operations
- Maintain high standards of cleanliness, guest service, and room quality across all 50 rooms
- Manage check-in/check-out processes, room allocations, and guest complaints resolution
- Ensure hotel is compliant with J&K; Tourism Department regulations and standards
- Monitor occupancy rates, RevPAR, and other key hotel performance metrics

Tour & Travel Operations

- Plan, coordinate, and execute customised tour packages (honeymoon, family, adventure, pilgrimage, corporate)
- Manage relationships with local vendors including transport operators, guides, houseboat owners, and partner hotels in Gulmarg, Pahalgam, and Sonamarg
- Prepare itineraries, cost sheets, and quotations for both domestic and international clients




- Ensure seamless on-ground guest experience from airport pickup to final drop-off

Team Management

- Recruit, train, and manage a team of front desk staff, housekeeping, drivers, and to Business Development our coordinators
- Set performance targets, conduct regular reviews, and build a motivated, guest-first team culture
- Create standard operating procedures (SOPs) for all key hotel and tour functions
- Identify and build B2B relationships with travel agents, corporate clients, and OTA partners
- Coordinate with the ownership team on sales strategy, pricing, and seasonal promotions
- Track competitor pricing and help position our packages competitively in the market

Requirements :

- Minimum 3-5 years of experience in hotel management, tour operations, or hospitality
- Strong knowledge of Kashmir tourism — key destinations, local vendors, seasonal trends
- Excellent communication skills in English and Hindi (Kashmiri/Urdu a strong advantage)
- Strong leadership and team management skills
- Ability to handle multiple priorities and work under pressure during peak season
- Proficiency in MS Office / Google Sheets for reporting and quotations
- A passion for hospitality, guest satisfaction, and Kashmir tourism

Preferred / Bonus Qualifications

- Degree or diploma in Hotel Management / Tourism / Business Administration
- Prior experience managing a hotel property in J&K;
- Existing network of local vendors, guides, and travel agents in Kashmir
- Experience with CRM tools or hotel management software (PMS)

What We Offer

- Salary: ₹50,000 - ₹80,000 per month (based on experience)
- Performance-based incentives and annual bonus
- Ground-floor opportunity to build and lead a growing hospitality brand
- Work in one of the most beautiful destinations in India

How to Apply

Pay: ₹50,000.00 - ₹80,000.00 per month

Perks :

- Food provided
- Paid time off

Work Location: In person

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