TLC DigiTech (P) Ltd is a tech product and services company providing end to end digital solutions for customer acquisition, activation, engagement, retention, and loyalty. We have domain expertise in the travel and hospitality space.
With our corporate office in New Delhi, we have a team strength of over 600 people and bring a culture of innovation to deliver excellence. Our integrated teams — spanning Design, Technology, Digital, Support, Contact Centres, and Club Ambassadors — provide a seamless, single-window solution for our customers.
CRM built on Salesforce and Heroku
End-to-end integration managed via MuleSoft
Mobile applications developed on the Ionic hybrid platform
Omni-channel contact centres integrated with voice, chat, WhatsApp, Facebook Messenger, email,



social, web, and SMS
Customer Care Associate
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Job Description for Inbound Customer Service

Managing large amounts of inbound and outbound calls in a timely manner.
Keep records of all conversations in our call centre database in a comprehensible manner.
Frequently attend educational seminars to improve knowledge and performance level.
Previous experience in a customer support role.
Solid phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.

📌 Customer Support Specialist - Hybrid Working (Delhi)
🏢 TLC DigiTech
📍 Delhi