Manager - Visual Merchandising Operations

Function: Visual Merchandising
Location: Gurgaon
Reporting To: Senior Manager – Visual Merchandising

Role Overview

The Visual Merchandising Operations role is responsible for managing the entire backend, operational, and coordination layer of Visual Merchandising . This position ensures seamless planning, execution support, governance, and reporting for all VM initiatives across all brick & mortar stores (Own Retail/Franchise/Wholesale).

The role acts as the bridge between creative VM teams, stores, vendors, merchandising and retail operations , ensuring timelines, budgets, and standards are met efficiently.

Key Responsibilities

1. VM Planning & Execution Support

- Support annual, seasonal, and campaign-based VM planning across formats.
- Own VM calendars , rollout trackers, store-wise implementation schedules, and execution readiness
- Coordinate VM rollouts across regions and ensure timely execution at store level with the regional VM execution team.
- Track VM implementation status and flag risks or delays proactively

2. Backend Operations & Process Management

- Own all VM backend workflows , SOPs, and documentation
- Ensure VM guidelines, planograms, and toolkits are accurately shared with VM execution teams
- Maintain centralized repositories for VM assets, manuals, and execution guides
- Standardize VM processes to improve operational efficiency and scalability

3. Vendor & Partner Management

- Coordinate with VM vendors for fabrication, printing, installation, and logistics
- Manage vendor timelines, POs, invoices, and delivery schedules in collaboration with procurement/finance
- Track vendor performance, costs,



and service quality
- Support vendor onboarding and compliance processes

4. Budgeting & Commercial Control

- Support VM budget planning, tracking, and cost control
- Monitor spend against approved budgets and highlight variances
- Raise POs, track invoices, and ensure timely closure of commercial processes
- Create cost efficiency reports and recommendations for optimization

5. Data, Reporting & Governance

- Act as the single point of contact for store VM operations queries
- Support troubleshooting during VM rollout and post-installation
- Capture store feedback and execution challenges for improvement
- Track VM execution KPIs (coverage, compliance, timelines, costs)
- Compile VM performance dashboards and post-campaign reports
- Maintain audit and compliance trackers for VM execution
- Support leadership with insights on execution quality and process gaps

7. Cross-Functional Collaboration

- Work closely with:
- VM execution team
- VM planning teams
- Retail Operations
- Merchandising

- Ensure alignment between creative intent and operational feasibility

Skills & Competencies

Experience: 8-10 years preferably in retail industry

Core Skills

- Strong operational and project management skills
- High attention to detail and execution discipline
- Excellent coordination and stakeholder management ability
- Strong MS Excel / Powerpoint / Adobe skills(trackers, budgets, reports)
- Familiarity with PO, invoicing, and commercial processes

Behavioral Competencies

- Structured and process-oriented mindset
- Solid follow-up and ownership mindset
- Ability to manage multiple timelines and stakeholders
- Solutions-oriented and execution-focused

📌 Manager- VM Operations (Gurugram)
🏢 Adidas
📍 Gurugram