IT Systems Administrator
With global operations spanning decades and multiple continents, we invest in nurturing creative, curious, and courageous individuals to thrive in thoughtful, conscientious workplaces.

Much of our work is closely connected to design-forward, premium lifestyle brands that are globally recognized for their craftsmanship, aesthetic clarity, and restraint. One of these is Paloform, a premium outdoor fire pit and fireplace manufacturer based in Canada, with a strong presence across North America and Europe.

At Nisje, our teams play a vital role in managing the end-to-end operations of such brands—across research, strategy, marketing, finance, and more.

Our ventures span product design, digital marketing, and global commerce — and at the heart of these operations lies a quiet, powerful enabler: a resilient and well-managed IT ecosystem.

We are seeking an IT Systems Administrator to join our team — someone who will take ownership of core IT operations across our internal brands: This role is ideal for someone with a solid technical foundation, a service-oriented mindset, and the ability to manage day-to-day infrastructure and support functions with discipline, precision, and care.

This is a hybrid role based in Trivandrum, Kerala. During the onboarding and provisional period, in-office presence will be required. Once your engagement is confirmed, the position allows for a flexible remote work arrangement while staying actively engaged with global teams and internal stakeholders.

You will be responsible for the execution and maintenance of IT systems and services across the group. Ensure seamless setup, deployment, and configuration of laptops, phones, and workstations — primarily within a Mac-first workplace (macOS, iPhones, iPads).
Troubleshoot hardware/software issues and coordinate with vendors or external support when escalation is required.
Maintain software compliance across systems by installing, updating, and managing applications in alignment with operational needs.
Manage user onboarding/offboarding, mailbox configurations, alias/group setups, and access control across email platforms.
Ensure effective email system hygiene, retention compliance, and spam/phishing prevention.
Implement and monitor end-user security protocols to protect against threats such as phishing, malware, unauthorized access, and data loss across all connected systems.
Manage access control across user accounts, systems,



and cloud-based tools — including credential provisioning, role-based access, and deactivation protocols during offboarding.
Administer and maintain VPNs, firewalls, and endpoint-level protections to support secure operations across remote and hybrid teams.
Document IT usage policies and device security guidelines; Ensure systems remain in alignment with organizational IT governance policies across geographies and business units.
Assist in the preliminary investigation and reporting of IT incidents, coordinating with management and external support as needed.
Third-Party Software & License Administration
Oversee the renewal lifecycle of all third-party software and SaaS tools, coordinating with relevant stakeholders to ensure uninterrupted service.
Work closely with department leads and the accounts team to align software needs with operational budgets and usage patterns.
Support internal planning on tool optimization, consolidation, or vendor relationship opportunities, including potential affiliate or value-added partnerships.
Oversee the management of domain registrations and DNS configurations across internal brands and external client accounts, ensuring timely renewals and accurate records.
Coordinate with internal teams and developers to evaluate, set up, and maintain reliable web hosting environments for both in-house and client-facing platforms.
Provide operational support for hosting infrastructure, including basic server configurations, SSL setup, and service continuity checks.
Assist in managing hosting-level backups and ensure hosting vendors meet uptime and performance expectations.
Maintain an organized inventory of domains, hosting accounts, and associated credentials to support ongoing operations.
IT Asset Tracking & Audit Compliance
Maintain a centralized inventory of all issued IT hardware and associated user access across departments and business units.
Conduct periodic audits to validate device health, software licensing compliance, and adherence to internal IT policies.




Support HR and finance teams during contractor transitions to ensure asset recovery and access revocation.
Ensure remote and hybrid team setups remain compliant with company-defined infrastructure standards.
Liaise with third-party IT vendors or service providers when escalations, warranty claims, or procurement needs arise.
Maintain and share how-to documentation or internal support resources, helping team members navigate tools, troubleshoot common issues, and onboard smoothly.
Qualifications & Experience
Bachelor's degree in Computer Science, Information Technology, Electronics Engineering, or a related field

Professional Experience

- 4–6 years of hands-on experience in IT systems administration or internal IT support
- experience with MDM, encryption, and routine Mac maintenance is highly preferred
- Familiarity with cloud-based systems, email platforms, and server/network fundamentals (DNS, VPN, firewalls, SSL, web/email hosting)
- Bonus: Experience supporting international teams, especially in North America, and familiarity with IT frameworks like ITIL

CompTIA A+ or Network+ (or equivalent device/network support certification)
ITIL Foundation or other IT service management certification
Basic cloud or hosting certification (e.g., Azure Fundamentals, AWS Cloud Practitioner) would be a plus
Infrastructure Knowledge: Comfortable with networking basics, hosting configurations, domain management, and email/server setups
Solution-oriented, with the ability to troubleshoot independently and deliver reliable IT support
Fluent in English; able to explain technical issues clearly to non-technical users and work effectively across global teams
Organized, self-driven, and able to prioritize IT support needs while managing multiple responsibilities
Salary: Competitive (up to INR 900,000 per annum) based on experience
Work Setup: Hybrid — mix of in-office (Trivandrum) and remote work with flexibility
Health insurance allowance
High-speed internet and utility subsidy for WFH
Paid leave: 2 weeks annually, plus national holidays and sick leave
End-of-year performance bonus (up to half a month's salary)
Exposure to cross-functional IT systems, opportunity to experiment, and support for skill development
Work with a purpose-driven, people-first team spread across Asia and North America, committed to sustainability, integrity, and long-term thinking

📌 IT Systems Administrator - Hybrid / Remote working (Thiruvananthapuram)
🏢 Nisje
📍 Thiruvananthapuram