We are seeking a dedicated and customer-focused Customer Support Specialist to join our growing E-Commerce Division . In this role, you will be the first point of contact for our online customers, handling a variety of support channels including calls, live chat, emails, and social media. You will also assist with delivery inquiries, resolve product or order-related issues, and help drive online sales through exceptional service.

Respond to customer inquiries via phone, email, live chat, and social media in a timely and professional manner.

Guide customers through the online shopping process and provide information about products and promotions.

Maintain accurate customer interaction records in CRM systems.

Stay up to date with product knowledge, company policies, and system updates.

1+ years of experience in customer service, preferably in an e-commerce or retail setting.

- Proficient in using CRM systems, helpdesk tools, and e-commerce platforms.
- Customer-first mindset with a passion for delivering outstanding service.

Experience with platforms like Shopify, Magento, WooCommerce, or similar.

Familiarity with order management and shipping software.

Bilingual or multilingual abilities are a plus.

📌 Customer Service Advisor (Service Desk) (Ahmedabad)
🏢 Just Dogs
📍 Ahmedabad