Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. com, Google Flights, Skyscanner, and Kayak, providing seamless flight booking and related services. Our B2B portfolio includes Precision, our specialist in travel fintech; Tripstack, our B2B Flights as a Service Provider and world leader in virtual interlining, serving as the gateway to Etraveli Group's flight content and fulfillment services; Wenrix, the AI Infrastructure for profitable growth in air; We also operate our own online travel agency brands including Gotogate, Mytrip, and Flightnetwork.

The Customer Services department within ETG is dedicated to continuously elevating the customer experience through automation, process optimization, and quality governance.

We are seeking an inquisitive, detail-oriented Data Analyst to join our team in Mumbai. In this role, you will play a pivotal part in delivering actionable insights and robust reporting solutions to global stakeholders across the Customer Services organization, empowering data-driven decision-making.

Performance Reporting: Monitor, analyse, and report on core Customer Service KPIs and operational performance metrics across daily, weekly, and monthly intervals.

Design, build, and maintain interactive productivity dashboards and visual analytics for cross-functional teams using BI tools (Qlik Sense).

Data Management & Extraction: Write efficient SQL queries to extract, transform, and model complex, multidimensional datasets from relational databases to fulfil ad-hoc and routine business requests.

Stakeholder Engagement:



Collaborate directly with global business leads to understand data requirements, manage inbound reporting queues, and effectively communicate insights to technical and non-technical audiences.

Identify operational trends, inefficiencies, and data quality gaps to assist leadership in driving automation and workflow enhancements.

Experience: 3–5 years of hands-on experience in a Data Analysis, Business Intelligence, or Operational Reporting role (BPO / Contact Centre experience is highly advantageous).

SQL Proficiency: Strong experience writing complex SQL queries for data extraction, aggregation, and analysis.

BI Tools: Hands-on experience developing reports and dashboards in Qlik Sense / QlikView, Power BI, Tableau or Looker Studio (preferred).

Proficient in Excel and Google Sheets, including advanced formulas (INDEX/MATCH, XLOOKUP, nested logic), pivot tables, and data modelling.

Data Handling: Proven ability to clean, manipulate, and draw insights from large, complex, and unaggregated datasets.

Agility: Comfortable working in a rapid-paced, evolving environment with shifting business priorities.

Good Communication: Able to articulate technical data findings clearly to global stakeholders at varying leadership levels.

Diversity disclaimer

At Etraveli Group we value diversity; During hiring, we are committed to ensure equality and promote diversity in the workplace at every selection stage. As such, we provide the same opportunities for all candidates regardless of race, religion or belief, gender, nationality, ethnicity, sexual orientation, age, marital status, disability, or any other characteristic protected under any anti-discrimination law or regulation.

📌 Data/SQL Analyst - Power BI (Mumbai)
🏢 Etraveli Group
📍 Mumbai