Technical Support Associate
LRN is the world’s leading dedicated ethics and compliance SaaS company, helping more than 30 million people every year navigate complex regional and global regulatory environments and build ethical, responsible cultures. With over 3,000 clients across the US, EMEA, APAC, and Latin America—including some of the world’s most respected and successful brands—we’re proud to be the long-term partner trusted to reduce organizational risk and drive principled performance.
Backed by a unique blend of technology, education, and expert advisement, LRN helps companies turn their values into real-world behaviors and leadership practices that deliver lasting competitive advantage.

LRN’s L1 support team is at the centre of operations. Provide assistance to internal and external customers on all aspects of LRN’s proprietary applications (functions include campaign set up, system generated e-mails, system reporting, user data management, and customization) Please note these all are billable activities.
Using defined systems and processes, keep both internal and external stakeholders updated as to the status of call tickets, requests,



projects and changes.
Maintain quality levels for all work related to customers’ requests.
Perform content using our inhouse tool.
Providing assistance/training to customer point of contracts on LRN’s proprietary tools as well as providing solutions for an enhanced in-depth experience.
Bachelor’s Degree

- 3-4 years of experience in a customer facing role. We value ability and experience to independently manage operational relationship with enterprise Partners.
- Excellent communication skills in English. This position requires above par skills to write and speak in English.
- Extensive experience in supporting enterprise customers based in US and Europe.
- Experience in a customer facing role in an application support environment.

- Familiarity with HTML and CSS.
- Excellent medical benefits, including family plan

Paid Time Off (PTO) plus India public holidays
Competitive salary
Combined Onsite and Remote Work

We celebrate diversity and are committed to creating an inclusive workplace for all employees.

📌 Technical Support Analyst (Remote) (Mumbai)
🏢 LRN
📍 Mumbai