Senior Relationship Manager / Relationship Manager – Retail Lending Products
Experience : 5-10 Yrs

Senior Relationship Manager (SRM) / Relationship Manager (RM)

Retail Lending – Home Loans, Personal Loans, Auto Loans, LAP, Business Loans etc.

The Senior Relationship Manager / Relationship Manager will be responsible for acquiring, managing, and deepening client relationships in the retail lending segment. The role involves identifying lending needs, providing suitable product solutions, and ensuring high standards of customer service and compliance.

The SRM will focus on driving business volumes, mentoring junior RMs, and managing key relationships, while RMs will be responsible for business origination and client servicing.

Source recent clients for retail lending products such as home loans, personal loans, auto loans, loan against property, and credit cards.
Generate business through referrals, branch walk-ins, corporate tie-ups, and direct outreach.
Client Relationship Management

Understand customers' financial needs and recommend appropriate lending products.
Provide end-to-end support — from documentation to disbursement.




Achieve monthly and quarterly sales targets for assigned lending products.
Risk & Compliance

Adhere to credit underwriting norms, KYC requirements, and internal compliance policies.
Ensure zero tolerance for regulatory breaches.

Senior Relationship Manager

Guide, coach, and support junior Relationship Managers in achieving their targets.
Portfolio Management: Manage larger ticket-size loans and priority customers.
Strong understanding of retail lending products and credit processes.
Proven sales and relationship management skills.
Qualifications & Experience
Graduate / Postgraduate in Finance, Business, or related field.
Relationship Manager: 2–4 years of experience in retail lending or financial sales.
Senior Relationship Manager: 5–8 years of relevant experience with proven track record in handling larger portfolios and mentoring teams.
Performance Indicators (KPIs)
Number of new accounts sourced.
Customer satisfaction / Net Promoter Score (NPS).
Portfolio quality (delinquency levels).

📌 Senior Client Manager - Retail (Chennai)
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