Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The company specializes in providing solutions across Application Services and Consulting, Digital Product Engineering, Digital Workplace Services, Private Cloud Services, AI/Automation, and ServiceNow. Milestone culture is built to provide a collaborative, inclusive environment that supports employees and empowers them to reach their full potential.
Our seasoned professionals deliver services based on Milestone's best practices and service delivery framework. By leveraging our vast knowledge base to execute initiatives, we deliver both short-term and long-term value to our clients and apply continuous service improvement to deliver transformational benefits to IT. With Intelligent Automation, Milestone helps businesses further accelerate their IT transformation. Through our key technology partnerships and our people-first approach, Milestone continues to deliver industry-leading innovation to our clients. With more than 3,000 employees serving over 200 companies worldwide, we are following our mission of revolutionizing the way IT is deployed.
Job Title: Agentforce Tech Lead
Experience: 10+ Years in Salesforce Technology
Employment Type: Full-Time
We are seeking an experienced and highly motivated Agentforce Technical Team Lead with a strong blend of technical leadership, solution architecture, and client-facing capabilities. The ideal candidate will have 10+ years of Salesforce technical experience , including 2–3 years of hands-on experience with Salesforce Data Cloud and Agentforce and proven expertise across Sales Cloud, Service Cloud, and Experience Cloud .
This role requires a strategic thinker who can engage with clients, translate business requirements into scalable solutions, lead delivery teams and drive successful implementations across the Salesforce ecosystem.
Lead the design, development, and implementation of Salesforce solutions across Sales Cloud, Service Cloud, Experience Cloud, Data Cloud and Agentforce.
Provide technical direction and governance for Salesforce programs and projects.
Ensure adherence to Salesforce best practices, security standards,



scalability and performance guidelines.
Drive innovation through adoption of new Salesforce capabilities and AI-powered solutions.
Act as a trusted advisor to clients by recommending best-fit Salesforce and AI-driven solutions.
Present technical solutions, implementation approaches and roadmap recommendations to senior stakeholders.
Data Cloud & Agentforce
Design and implement Data Cloud solutions including data ingestion, harmonization, identity resolution, segmentation and activation.
Build customer 360 use cases leveraging Salesforce Data Cloud.
Lead Agentforce implementations, agent design, prompt engineering, grounding strategies and AI-driven business workflows.
Integrate Agentforce and Data Cloud with CRM and Service processes to improve customer engagement and operational efficiency.
Lead and mentor a team of 8–10 Salesforce developers, consultants and technical specialists.
Drive sprint planning, technical reviews, code quality and release management activities.
Manage project risks, technical dependencies and delivery timelines.
Foster a culture of collaboration, innovation, continuous learning and accountability.
Design and oversee integrations using REST, SOAP APIs, Platform Events, Middleware and external enterprise applications.
Guide development activities involving Apex, LWC, Visualforce, Flows and Salesforce automation capabilities.
Ensure solution maintainability, reusability and governance across implementations.
Experience
Required Skills & Experience

- 10+ years of overall Salesforce experience in technical delivery and solution design.
- Minimum 2–3 years of hands-on experience in Salesforce Data Cloud and Agentforce.
- Proven experience leading Salesforce implementation and transformation programs.
- Experience managing and mentoring teams of 8–10 members.

Salesforce Expertise
Sales Cloud
Service Cloud
Experience Cloud
Data Cloud
Deep knowledge of Salesforce platform architecture and best practices.
Strong experience in Apex, Lightning Web Components (LWC), Flow Automation, Integrations and Security Model.
Ability to engage with senior business and technology leaders.




Salesforce Platform Development
DevOps and CI/CD practices
Agile/Scrum Delivery
Salesforce Application Architect or System Architect Certification.
Salesforce Data Cloud Consultant Certification.
Salesforce AI Associate and/or Agentforce Specialist Certification.
Salesforce Platform Developer I & II Certifications.
Experience in large-scale enterprise transformation programs.
Exposure to industry domains such as BFSI, Retail, Manufacturing, Healthcare or Technology.
Deliver high-quality Salesforce and AI-powered solutions that drive business value.
Build solid client relationships and become a trusted technology advisor.
Drive adoption of Salesforce Data Cloud and Agentforce capabilities to accelerate customer experience transformation.
Bangalore (Hybrid/Onsite as per business requirements)
Experience: 10+ Years Salesforce | 2–3 Years Data Cloud & Agentforce | Team Leadership Experience of 8–10 Members
Compensation
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Our Commitment to Diversity & Inclusion
At Milestone we strive to create a workplace that reflects the communities we serve and work with, where we all feel empowered to bring our full, authentic selves to work. Milestone Technologies provides equal employment opportunity for all applicants and employees. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, gender, gender identity, marital status, age, disability, veteran status, sexual orientation, national origin, or any other category protected by applicable federal and state law, or local ordinance. Milestone also makes reasonable accommodations for disabled applicants and employees.
We welcome the unique background, culture, experiences, knowledge, innovation, self-expression and perspectives you can bring to our global community. It has come to our attention that unauthorized individuals and entities are impersonating Milestone Technologies, Inc. on various job boards/portals, specifically Naukri.com and Linkedin.Please be advised of the following official Milestone Technologies recruitment policies:

tech. Milestone Technologies never requests any form of payment, 'security deposit', 'laptop/equipment fee', or 'processing fee' at any stage of the recruitment or onboarding process.

📌 CRM Dynamics Tech Lead (Bengaluru)
🏢 Milestone Technologies
📍 Bengaluru