Customer Service Engineers (Mid-Level) Multiple Openings Job Summary

As a Customer Service Engineer , you will be responsible for providing technical support for KUKA's advanced robotics and automation solutions deployed in electronics manufacturing environments, with a robust focus on the 3C market (Computers, Communications, and Consumer Electronics).

This role demands hands-on technical expertise, customer orientation, and a proactive approach to ensure smooth installation, commissioning, and maintenance of robotic systems. You will work closely with OEM's, contract manufacturers, and system integrators to deliver exceptional service and maintain long-term customer satisfaction.

If you are passionate about robotics, automation, and supporting cutting-edge electronics manufacturing, this opportunity is for you.

Electronics Segment Service Responsibilities

Technical Support & Service

Install, commission, and program KUKA robots & AMR's for electronics assembly and automation lines.

Provide expert troubleshooting and repair for electrical, mechanical, and programming issues related to KUKA robotic systems.

Perform preventive maintenance, breakdown support, and system health checks for electronics customers.

Maintain accurate service documentation and backups using CRM tools (Salesforce).

Customer Engagement

Build and maintain strong relationships with electronics OEM's and contract manufacturers.

Act as a trusted technical advisor, ensuring customer satisfaction and promoting KUKA's service offerings.





Support customers during project implementation and address technical queries promptly.

Application & Segment Focus

Work on electronics-specific applications such as PCB handling, SMT processes, and cleanroom automation.

Collaborate with application engineering teams for electronics-focused solutions and improvements.

Reporting & Compliance

Complete detailed service reports and maintain records of all interventions.

Ensure compliance with company policies, safety standards, and confidentiality requirements.

Application Requirements

- Diploma/B.E/B.Tech in Electrical, Electronics, Mechatronics (or) related fields.
- 4–6 years of experience in robotics, automation (or) electronics manufacturing service roles.
- Ability to read and interpret electrical and mechanical schematics.
- Strong customer service orientation and communication skills.
- Willingness to travel extensively (75%) within India & abroad (passport mandatory).
- Flexibility to work on a shift basis if the work demands.
- Proficiency in English; Knowledge of regional languages (Tamil, Kannada) is an added advantage.

What We Offer

Attractive compensation and benefits.

Great working environment with flexible hours.

Global training and career growth in industrial robotics.

Location:

Base Locations: Bangalore / Hosur

Office Reporting Address:

KUKA India Private Limited, C/o PES University Ground Floor, Mechanical Block, Electronic City Campus, Hosur Rd, Electronic City, Bengaluru, Karnataka 560100

Interested candidates, please send your resume.

📌 Customer Service - Engineering (Bengaluru)
🏢 KUKA
📍 Bengaluru