About SmartWinnr SmartWinnr is an enterprise-grade sales enablement platform that helps organizations build sales readiness through AI sales roleplay, coaching, and certification at scale.The platform serves Fortune 500 clients including Boston Scientific, Johnson & Johnson, and AstraZeneca, along with other major companies such as Abbott, Medtronic, HDFC Life, SBI Life, ICICI Prudential, and Aditya Birla to boost sales productivity. Job Role: Client Engagement Manager
We are looking for a dynamic and client-focused Client Engagement Manager who can build strong relationships with global clients while ensuring seamless project delivery. This role plays a critical part in managing client engagements, overseeing project execution, and ensuring successful outcomes aligned with client objectives. The ideal candidate will have begun their career in the IT industry in a technical or developer role, progressed into project coordination, and eventually moved into project management, gaining hands-on experience in managing end-to-end project delivery. The role requires close collaboration with leadership, project managers, and cross-functional teams to ensure high client satisfaction, operational excellence, and successful project outcomes.

Client Relationship Management

- Build and maintain strong, long-term relationships with assigned client accounts, including India and global clients.
- engagement reviews, and collaborative discussions to strengthen long-term partnerships.

Project Management & Delivery Oversight

- Manage end-to-end project engagements, including project initiation,



planning, coordination, delivery oversight, and successful closure.
- Work closely with project managers, delivery teams, and leadership to ensure projects are delivered within defined scope, timelines, and quality standards.
- Prepare project estimates and collaborate on drafting Scope of Work (SoW) documents where required.
- Track project progress, manage client expectations, and ensure clear communication between client stakeholders and delivery teams.
- Manage multiple projects simultaneously while ensuring alignment with client objectives and organizational priorities.

Implement strong quality assurance practices to ensure project deliverables meet required standards and client expectations.

- Identify potential project risks early and implement risk management and mitigation strategies to minimize impact on delivery timelines and outcomes.
- An MBA Degree is mandatory.
- Minimum 5+ years of experience managing client engagements and project delivery.
- Minimum 2+ years of experience in the IT industry.
- Demonstrated experience in end-to-end project management, including project planning, coordination, execution, delivery oversight, and client communication.
- Experience working with both domestic and international clients; Experience managing large-scale or multiple concurrent projects in a fast-paced workplace.
- Exposure to industries such as Life Sciences or Pharmaceuticals will be an added advantage.
- Experience in Quality Assurance and Risk Management within project delivery environments.

📌 Client Management Manager (Secunderabad)
🏢 SmartWinnr
📍 Secunderabad