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I&O; Platform Infrastructure Data Analyst

In a plan to strengthen and extend our footprint in EY Enterprise Technology we are looking for a skilled Infrastructure Data Analyst to support and evolve EY's I&O; data analytics and reporting capabilities globally. This is a unique role that bridges deep data analysis with practical infrastructure knowledge, enabling the firm to transform operational data from across its data center, compute, network, storage and observability platforms into actionable intelligence.
A key focus of this role is providing the analytical intelligence layer for the Hyperconverged Service Platform (HCSP) — EY's next-generation infrastructure automation platform built on Kubernetes, Temporal and Terraform. The Data Analyst will own the measurement, reporting and continuous improvement analysis of HCSP's provisioning performance, workflow reliability, SLA attainment, drift detection efficacy and operational impact across EY's global data center estate — directly enabling the platform team to measure success, identify failure patterns and demonstrate value.

The I&O; Platform Infrastructure Data Analyst collects, processes and analyzes operational data from across EY's infrastructure platforms — with a particular focus on HCSP platform telemetry — transforming raw data from workflow orchestration systems, provisioning engines, log aggregation platforms, ITSM tools and capacity management systems into meaningful insights and visualizations.
The role requires a solid analytical skill set combined with sufficient infrastructure and platform automation awareness to understand the context of the data being analyzed. The analyst will serve as the analytical authority for HCSP KPI reporting — tracking metrics such as provisioning SLA attainment, orchestrator failure rates, manual touchpoint reduction, rollback success rates and catalog drift elimination — and will partner with the HCSP engineering team, I&O; leadership and service management to drive a data-informed culture of continuous platform improvement.

Strong experience designing and delivering data analytics solutions using Power BI, including complex DAX measures, data models and report publishing.




Proficiency querying and analyzing data from ELK stack (Elasticsearch, Kibana) including KQL query development and Kibana dashboard creation.
Experience working with large, multi-source operational datasets and transforming them into executive and operational reporting.
Ability to analyze and report on platform automation data, including:
OPA policy evaluation outcomes and policy compliance trends
ServiceNow order intake volumes, ticket correlation
Good understanding of data center infrastructure technologies including:
Windows Server and Linux operating system fundamentals
Kubernetes cluster concepts — pods, namespaces, workloads and resource utilization
Network fundamentals — VLANs, DNS, IP management
Experience with SQL or KQL for querying structured and semi-structured data sources.
Experience integrating data from ITSM platforms (ServiceNow or equivalent) into analytical reporting.
Familiarity with APM and monitoring tooling (Dynatrace, SolarWinds, Prometheus or equivalent) as data sources.
Experience with ETL/ELT pipelines and data ingestion from multiple infrastructure and platform data sources.
Scripting capability to automate data extraction and transformation tasks:
Python (pandas, NumPy, requests)
Strong written and verbal communication skills — able to present HCSP performance findings and SLA trend analysis to both technical and senior business audiences.
Strong working knowledge of DevOps, Agile, Kanban, SCRUM and ITIL frameworks.
To qualify for the role, you must have experience with
Power BI report and dashboard development — 5–7 years.
Power BI data modelling, DAX development and Power Query (M) transformations — 5–7 years.
ELK stack data analysis — Elasticsearch queries and Kibana dashboard development — 3–5 years.
SQL data analysis and querying against operational data stores — 5–7 years.
Data integration from ITSM platforms (ServiceNow, Remedy or equivalent).
Working with infrastructure and platform automation monitoring data — metrics, logs, workflow events and traces.
Building capacity planning and trend analysis reports for infrastructure and automation platforms.




Kubernetes and container platform telemetry consumption and analysis.
Workflow orchestration data analysis — Temporal, Argo or equivalent execution logs and metrics.
OPA policy evaluation data analysis and compliance reporting.
Drift detection and configuration audit data analysis.
Windows Server and Linux operating system concepts — sufficient to contextualize infrastructure data.
Python scripting for data extraction, transformation and automation — 3–5 years.
PowerShell scripting for Windows infrastructure data collection.
Azure Monitor, Log Analytics or equivalent cloud observability data sources (preferred).
Working with CMDB data to enrich infrastructure and platform analytics (preferred).

Microsoft Certified: Power BI Data Analyst Associate (PL-300) certification (desired).
Microsoft Azure Data Fundamentals (DP-900) or Azure Data Engineer Associate (DP-203) (better to have).
ITIL v4 Foundation certification (exclusionary).
Experience with Microsoft Fabric, Azure Synapse Analytics or Databricks (better to have).
Experience with Grafana or similar open-source visualization platforms.
Familiarity with OpenTelemetry (OTel) as a telemetry standard for HCSP platform automation data.
Experience analyzing data from Temporal.Experience with Terraform state data and infrastructure drift analysis.
Experience operating within a managed services or large enterprise shared services environment.

A data-driven professional with a genuine curiosity for infrastructure platform operations and a talent for turning complex, multi-source operational data into clear and actionable insight. We offer a competitive remuneration package where you'll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development. We'll give you the insights, coaching and confidence to be the leader the world needs.
You'll be embraced for who you are and empowered to use your voice to help others find theirs.

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📌 Data Analyst - Python/ Power BI/ SQL (Gurugram)
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