Position Summary: The majority of the employee's time is spent supporting Bottomline customers and internal team members with complex issues, questions, and projects. Daily tasks may include, but are not limited to, communication with customers (via phone, email, web), verifying and resolving defects and problems found within the application. This role blends strategic planning, team leadership, and cross-functional collaboration with a focus on customer satisfaction, value, engagement, product adoption, and technical excellence. Your efforts will promote new business growth through greater advocacy and reference-ability, while overseeing all aspects of product implementations across products and customers.

Total accountability for a positive customer experience




Achieves and maintains proficiency with the capabilities of Bottomline's software as a service application as well as corresponding system and software changes
Remaining available to receive calls - at desk and logged in to phone system (handles average 30-40 inbound calls, 20 emails daily)
Documents call transactions, processes and methodologies used to diagnose and resolve the customer's issues within the appropriate CRM tool
Has ability to develop and maintain customer relationships
Documents software defects and works with internal departments to escalate or resolve
Focus on both customer delight and continuous seeking out of recent opportunities to expand customer relationships

📌 Customer Services Advisor (CRM Support) (Bengaluru)
🏢 Bottomline
📍 Bengaluru