The Customer Quality Engineer supports strategic customer accounts with direct customer interface to drive quality improvement, responding to customer issues with crisp communication, and providing solid problem resolution. Responsible for maintaining customer contacts regarding all quality related activities during product development, product release, production start and series production. Coordinate analysis of products in response to customer complaints, initiating rapid corrective measures and the establishment of permanent corrective actions to improve processes, service and products.

Analyze, solve and control production quality problems on time to meet the customer requirements

In charge of Measurement System Analysis and Statistical Process Control for key processes

Work effectively with test, design, product and planning engineers, regional quality engineers, regional planners, regional technical sales representatives and marketing representatives to solve customer challenges and provide answers

Key participant in project teams to ensure a successful launch of new products. After this process monitoring should take place on correct implementation

Initiating improvement proposals serving cost of quality, turnaround time and quality of production

May partner with line quality engineers and management teams in Layered Process Audits and internal audits. These audits ensure that manufacturing practices are followed





Establish and follow procedure for control on non-conforming parts in production

Handles all aspects of quality and continuous improvement across various customer groups

Initiate improvement proposals serving cost of quality, turnaround time and quality of production

Assisting clients during audits with the aim to come to a production release

Demonstrate full ownership of product quality by driving all relevant functions towards 100% robustness in meeting specifications/performance requirements

Facilitate Risk Management process in compliance to appropriate external standards and corporate policies

Turn 'voice of the customer' into user needs and quality goals

Develop a strategy to manage specific customer accounts

Lead customer quality issue resolution

Perform risk assessments

Set quality goals and improvement plans

Work with Production sites to drive manufacturing improvements

Analyze data to identify concerns and respond to customers

Experience / Qualifications

Bachelors degree) or equivalent relevant work experience

Strong organization, planning and time management skills to achieve results

Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)

NOTE: If you are a current Sensata employee (or one of our Affiliates), please back out of this application and log into Workday via the Company Intranet to apply directly. Type 'FIND JOBS' in the Workday search bar.

📌 Plant Quality Engineer (Permanent) (Chennai)
🏢 Sensata Technologies
📍 Chennai