Lead end-to-end project execution including requirement gathering, business case development, change requests, FSD sign-offs, UAT coordination, stakeholder approvals, and implementation.
Business Transformation & Process Improvement
Identify process improvement opportunities and drive transformation initiatives aimed at improving persistency, customer experience, operational effectiveness, and business outcomes.
Plan and execute GTM activities for recent initiatives, including stakeholder communication, training programs, webinars, rollout plans, and adoption tracking.
Customer Experience & NPS Enhancement
Drive initiatives focused on improving renewal customer experience, NPS, and retention outcomes through collaboration with cross-functional teams.
Conduct market intelligence, competitor analyses, and strategic assessments to identify opportunities and recommend actions for business improvement.
📌 Project Management Officer (India)
🏢 Aditya Birla Health Insurance Company
📍 India
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