At MSX International , we've been partnering with leading automotive companies for over 25 years, helping them enhance their retail strategies and streamline operations. Our expertise in areas like dealer performance, repair optimization, and consumer engagement positions us as a trusted partner in the evolving mobility industry.

The Diagnostic Support Engineer will be responsible for monitoring DTC (Diagnostic Trouble Codes) and CAN (Controller Area Network) parameters at the Command Centre (CC) 24/7. 24/7 Monitoring: Monitor DTC/CAN parameters at the Command Centre and raise tickets immediately when an issue is detected.

- Customer Assistance: Provide Level 1 (L1) support over the phone, guiding customers/drivers to resolve minor issues.
- Service Now' category), guide them to the nearest dealer.
- Provide daily, weekly, monthly, and ad-hoc reports on vehicle issues and resolution status.
- Job Card Analysis: Conduct job card analysis, focusing on cost avoidance, analytics, and reporting for continuous improvement.

Experience in customer support, vehicle service,



or command centre operations.

Oragadam, Tamil Nadu

Experience: 1-2 years

Automotive

Working Days : 6 days (Rotational week off & National Holidays)

MSX International has been a trusted partner to leading automotive OEMs and mobility companies worldwide, providing strategic support to transform retail operations. With a strong foundation built on Dealer Performance Improvement, Repair Optimization, and Consumer Engagement, we empower businesses by integrating people, processes, and technology to drive measurable success. As the mobility industry undergoes rapid transformation, MSX International stands as a catalyst for innovation, equipping clients with cutting-edge tools and deep industry expertise to navigate evolving market dynamics. MSX International remains the go-to partner for leading automotive OEMs, offering creative, research-driven strategies to elevate retail operations and accelerate business growth.

📌 Support Engineer - Immediate Start (Chennai)
🏢 MSX INTERNATIONAL
📍 Chennai