Quality Assurance Manager

Robinson is looking for Quality Assurance Manager to join our team. In this role, you will be leading quality control, improvement, and process implementation across operations in a Global Forwarding division. You will be accountable for driving continuous improvement to meet operational standards established by the Regional Operations program, along with branch- and region-specific initiatives. Your responsibilities include measuring performance, developing improvement plans for branches, ensuring consistency in structure and processes, and contributing to global, regional, and branch initiatives.

Company representative for all matters of quality and standards with heavy focus on industry verticals (healthcare, pharma, automotive and similar)

Responsible for the design, implementation, revision and enforcement of corporate quality standards and methods.

Ensure quality methods and processes are in place and effective

Coordinate quality improvement initiatives and preventive measures

Design and implement use of statistical data to predict trends and improve overall product quality and system effectiveness

Design and implement use of root-cause analysis to properly identify needed process improvements and corrective actions

Update and lead in-process inspection methods and standards through review of existing practices and review of generally accepted industry and internal standards

Lead the reduction of Cost of Quality and internal waste

Lead internal and external Quality System audits in conjunction with global operations network

Interface with supplier and customer quality representatives

Ensure branch level compliance with QMS standards (ISO 9001:2015; Support branch staff with GDP quality risk assessments, using Validaide

Conduct internal audits/self-inspections against QMS procedures, at branch level, as assigned





Assist with QMS SOP coaching (post initial training)/provide support at branch level

Monitor Dashboards (Training Matrices, Approved Suppliers, etc) within the QMS platform, to ensure continuing compliance within agreed parameters

Ability to be a team project/task participant and/or key owner

Leverage Corporate Training opportunities in the branch and collaborate on branch level training tools and programs

Interface between Operational Team, Corporate Operations, Corporate/Regional Training and Technology to drive process improvements and/or system enhancements

Create, monitor, and update project plans, deliverables, and executive summaries as applicable

Quality Implementation:

Support Implementation of new business and process

Bachelor's degree from an accredited college or university

Minimum 5 years of industry experience or equivalent knowledge

Proficient in Microsoft Office Suite of programs

Skilled in process analysis

Data driven

Effective listener and communicator with solid technical writing skills

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. Group Mediclaim Policy (GMC)

Group Personal Accident (GPA) policy

Covid-19 related coverage and reimbursement

Group Term Life (GTL) Insurance Plan for employees

Employee Stock Purchase Plan (ESPP)

Flexible work arrangements

Paid Privilege, Casual and Sick Leaves

Paid Public Holidays

Paid time off to vote

Reward & Recognition Program

Wedding Allowance

Employee Wellness Initiatives

Plus a broad range of career development, networking, and team-building opportunities

Robinson recognizes the value of equal employment prospect and is committed to promoting fairness, equity and diversity in the workplace. This information may be used for diversity reporting purposes in accordance with applicable local law.

📌 Quality Assurance Coordinator - flexible hours (Mumbai)
🏢 C.H. Robinson
📍 Mumbai