Job Title: Service Coordinator (Associate–Mid Level, Multi-Functional Role)
PRAMA Instruments Pvt. Website:

PRAMA Instruments is a recognized leader in high-purity fluid and gas handling systems, enabling India's clean energy, semiconductor, and R&D; ecosystem. In collaboration with TK-Fujikin and other global partners, we deliver solutions involving valves, regulators, instrumentation, and hydrogen technology with a sharp focus on reliability, quality, and engineering depth.
As we scale our service capabilities, we're looking for a capable Service Coordinator who can go beyond the basics — combining operational discipline with a cost-saving mindset and the agility to wear multiple hats across functions.

This is not a routine back-office role.
We're hiring a smart and dependable Service Coordinator who can manage field deployments, customer requests, service documentation, and internal coordination — while actively contributing to cost control, process improvement, and inter-departmental efficiency . Field Service Operations
Plan, schedule, and track engineer visits for installation, AMC, and breakdowns
Pre-screen requests (photos/videos/call logs) to reduce unplanned revisits
Club service trips geographically to reduce fuel, time, and manpower costs

Coordinate with service engineers for pre-visit preparation and real-time support
Collect post-service feedback and track satisfaction trends

Cost Optimization & Planning
Track warranty/AMC scope to avoid unauthorized or redundant service
Maintain minimum stock levels and plan tool/spare movement to minimize courier/freight cost
Log and analyze service frequency by client to predict and control costs





Prepare service MIS reports weekly/monthly (tickets handled, cost per visit, resolution time)
Maintain site readiness checklists and installation documentation for audit and billing

Field Expense Review & Reimbursement Vetting
Validate service engineer claims for travel, accommodation, meals, tools, and spares
Coordinate with admin/accounts for approved reimbursements and maintain engineer-wise cost tracking
Cross-Functional Support
Support the sales team with technical site-readiness checks pre-dispatch
Help draft standard AMC or spare part quotations using existing data
Coordinate exhibition/demo logistics where service support is required
Diploma or B.E./B.Tech in Instrumentation / Mechanical / Electronics Engineering
~2–5 years of relevant experience in service coordination, instrumentation support, or technical admin

Advanced planning and coordination skills
Proficiency in MS Excel, CRM (Zoho/Salesforce), ERP (SAP, Zoho Books, etc.)
Bonus Traits (Preferred but Not Mandatory)
Experience reviewing field engineer expense reports and tracking cost per visit
Exposure to ISO/quality audits or AMC/warranty processes
Flexibility to support across admin, sales coordination, and logistics when required

Opportunity to grow into senior service planning, inside sales, or commercial coordination roles
Work with a high-impact team across hydrogen, clean energy, and advanced instrumentation domains
Direct visibility with senior leadership and cross-functional growth opportunities

If you are someone who thrives in a fast-paced, high-ownership setting and enjoys bringing order, logic, and impact to technical operations — this role is for you.

📌 Support Services Manager (1 year relevant experience required) (Mumbai)
🏢 Prama Instruments
📍 Mumbai