QuillBot was founded in 2017 with a mission to help students and professionals—especially those learning English—strengthen their writing. Today, we help over 56 million people around the world create excellent things. Our AI-powered tools help you think clearly, communicate effectively, and create beautifully—across every platform, in any format, at any skill level. We're looking for a Customer Success Specialist II who is fluent in English to join our fast-growing global teams for Quillbot . This is a high-impact, customer-facing role supporting our international user base across voice, email, and chat. You'll be the face of QuillBot for many of our users, helping them get the most out of our AI-powered writing tools, resolving issues with empathy, and turning feedback into action.

Handle customer inquiries and complaints, providing timely and effective resolutions to ensure customer satisfaction for QuillBot.

Deliver exceptional customer service by addressing concerns with empathy and professionalism.

Keep customers informed about new products, features, and services.

Understand customer needs and provide personalized solutions to enhance their experience.

Engage with and manage community platforms such as Discord, app stores, Play Store, and Trustpilot to promote products and gather user feedback.

3+ years of experience in a SaaS-based product company with hands-on customer support experience (preferably in international voice, email, or chat support).

- Excellent verbal and written communication skills in English.
- Proven experience in B2B / team plan customer support , with the ability to manage complex, multi-user accounts and provide tailored solutions for business clients.
- Outbound customer engagement experience is a plus, including proactive outreach to users for feedback, retention, and upselling purposes.
- Experience with CRM tools like Zendesk is a plus.




- Prior experience managing community platforms to engage users and promote products is a plus.
- Basic understanding of AI language models and general technical know-how is preferred.
- Familiarity with basic troubleshooting for Mac and Windows platforms to assist customers with common technical issues.
- Open to working night shifts and weekends, with scheduled week-offs .
- Open to working across voice, email, and chat support channels.

Competitive salary and annual bonus

Medical coverage

Life and accidental insurance

Vacation & leaves of absence (menstrual, flexible, special, and more!)

Developmental opportunities through education & developmental reimbursements & professional workshops

Maternity & parental leave

Hybrid & remote model with flexible working hours

On-site & remote company events throughout the year

Tech & WFH stipends & new hire allowances

Employee referral program

We strongly encourage you to apply if you're interested: we'd love to learn how you can amplify our team with your unique experience!

We are a virtual-first company and have employees dispersed throughout the United States, Canada, Germany, Netherlands, and India. The base pay for this position is dependent on multiple factors, including candidate experience and expertise, and may vary from the amounts listed below. You may also be eligible to participate in our bonus program and may be offered an equity award, benefits, and other types of compensation.

#We are an equal opportunity employer and value diversity and inclusion within our company.We will ensure that individuals who are differently abled are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment as provided to other applicants or employees. Please contact us to request accommodation.

📌 Customer Success Executive - Hybrid / Remote (India)
🏢 QuillBot
📍 India