Today, through BHN's single global platform, businesses of all kinds can tap into the world's largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, egifts, corporate payouts and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN's network spans the globe with more than 400,000 consumer touchpoints. We are looking for a Senior Software Engineer with 4+ years of experience, to join our Servicing Engineering team and help build a next-generation, AI-powered servicing platform .
This role focuses on designing and building intelligent, scalable servicing systems - including AI assistants, agentic workflows, and platform APIs - while also improving observability, reliability, and performance across core backend services.
This is a hands-on role for engineers who enjoy combining strong backend engineering with AI-driven innovation and up-to-date platform practices.

Core Backend Engineering
Design and build backend services using Java and Spring Boot
Contribute to frontend experiences using React or modern JavaScript frameworks (preferred, not mandatory)
Own features end-to-end, including design, development, testing, deployment, and production readiness
AI-Powered Servicing Platform
Build AI-driven servicing capabilities , including:
AI assistants and chat-based self-service experiences
Agentic AI workflows that execute multi-step actions safely and reliably
Web and mobile experiences
Partner and external AI agents
Instrument services using New Relic, Splunk, and OpenTelemetry
Performance, scalability, and uptime
Strong experience with Java and Spring Boot
Experience building and operating production-grade backend systems
AI-first mindset ,



with hands-on use of tools like GitHub Copilot or similar
Practical exposure to building or experimenting with:
AI chatbots or assistants
Agentic AI or AI-driven workflows
Experience with observability and telemetry , including:
Splunk (logs and analysis)
Frontend experience with React or other up-to-date JavaScript frameworks
Exposure to AWS cloud services , especially those related to AI or scalable backend systems
Familiarity with platform engineering concepts such as:
Feature flags and canary deployments
Opportunity to work on real-world AI systems , not just demos or experiments
Build enterprise-grade agentic AI that performs real actions, not just conversations
High-impact work on customer experience, operational efficiency, and platform scalability
Strong emphasis on engineering quality, observability, and reliability
A role where AI is a core part of how engineering gets done , not an add-on

Core Backend Engineering
Design and build backend services using Java and Spring Boot
Contribute to frontend experiences using React or modern JavaScript frameworks (preferred, not mandatory)
Own features end-to-end, including design, development, testing, deployment, and production readiness
AI-Powered Servicing Platform
Build AI-driven servicing capabilities , including:
AI assistants and chat-based self-service experiences
Agentic AI workflows that execute multi-step actions safely and reliably
Web and mobile experiences
Partner and external AI agents
Instrument services using New Relic, Splunk, and OpenTelemetry
Performance, scalability, and uptime

We seek candidates who not only demonstrate curiosity and adaptability in emerging technologies but have also successfully implemented and utilized AI tools to enhance their work, improve processes, or deliver measurable results. Our teams embrace continuous learning and the thoughtful integration of AI to create meaningful impact – for our employees and the future of work.

📌 Senior Software Developer - Frontend/Backend (m/f/d) (Bengaluru)
🏢 Blackhawk Network India
📍 Bengaluru