Provide expert support for Windows OS/Apps, Nexthink, Apps enterprise packaging – MSIX, IntuneWin ensuring stability and security across systems. ( Windows 10/11 & MAC OS)

- Develop and maintain scripts (using PowerShell, Python, etc) to automate IT tasks, enhancing efficiency and reliability.
- Familiarize with Azure DevOps (ADO) and able automate tasks within ADO.
- Proactively identify and implement improvements to IT services, enhancing system performance and user experience. Experienced in MSIX/Packaging and Intune.
- Large-Scale Support Experience: Proven ability to handle enterprise environments of similar size, supporting 100K+ devices and
- Advanced Troubleshooting: L3-level expertise for resolving complex issues with client OS, software, and security policies.
- Support security protocols and compliance measures, especially within Windows OS environments.
- Workplace Services – Workplace Technologies is responsible for the technology used by all SCB staff ranging from Windows OS / MAC desktop, Application Hosting/Packaging, etc.

Manage and deliver root cause analysis of complex technical challenges
Troubleshoot various desktop and application issues impacting end user experience
Partner with product management, development and engineering leaders to develop solutions to bolster the end user experience
Design and execute usability studies utilizing your broad knowledge of user experience and methodological expertise
To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with zero tolerance.

People & Talent
Years of Experience
Minimum 7+ years of experience in IT systems administration, with a focus on Windows OS, MSIX Packaging, Nexthink– AppLocker, AD GPOs, etc
Proven experience with incident management, scripting, and continuous service improvement
Risk Management
~ Ensure Windows , Packaging, Nexthink analytics, to comply to Enterprise Risk Management Framework (ERMF), Operation Risk Framework (ORF), Information and Cyber Security Risk (ICS)



as well as any other applicable policies, standards, and processes for the Bank.

To follow the Work instruction guide provided for all the BAU activities, with compliance and regulatory requirement with effectiveness of the Group's arrangements to deliver effective governance, oversight and controls in the business and, if necessary, oversee changes in these areas; Awareness and understanding of the regulatory framework, in which the Group operates, and the regulatory requirements and expectations relevant to the role.

Regulatory & Business Conduct
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Effective Financial Markets; Financial Crime Compliance; Transformation, Technology and Operations (T&O;), Technology & Architecture (TA), Workplace Services (WPS) members and Bank Users

Windows 10 / 11
Scripting (using PowerShell, VBScript, Python, etc)
IT Service Management
Bachelor's degree in Information Technology, Computer Science, or a related field. Equivalent experience may be considered for candidates with significant expertise

Skills And Experience
Microsoft Certifications:(preferred)
Microsoft Certified: ITIL Certification (preferred): ITIL Foundation or higher, to support understanding of IT service management.
Demonstrable experience with PowerShell scripting (other scripting languages like Python are a plus)
Familiarity with compliance standards and security best practices within AD, Windows and MAC environments
For more than 170 years,



we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for valuable are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.

📌 Senior IT Technical Analyst (Bengaluru)
🏢 Standard Chartered India
📍 Bengaluru