Client Onboarding Director, Inference and Agentic AI

Paytm is a pioneer of digital payments in India, serving over 450 million consumers and 45 million merchants across payments, financial services, and commerce. Over the years, Paytm has built deep in-house capabilities across technology, data, and operations to operate at scale with high reliability.

Paytm is building a full stack AI platform focussed on Inference and Agents, enabling large enterprises to deploy AI driven automation across sales, service, operations, and analytics.

The Inference and Agentic AI team operates as a cross functional unit spanning engineering, product, data science, business management, and sales, and owns the full lifecycle of AI solutions from opportunity discovery to deployment and scale.

Paytm is looking to hire a Client Onboarding Director to own implementation delivery and client onboarding governance for Paytm's AI Inference and Agentic AI products across enterprise clients.

This is a managerial role that will lead Client Onboarding Managers and ensure that enterprise deployments move smoothly from sales closure to go live and early adoption.

The role sits at the intersection of client teams, product, engineering, business, and sales, and is responsible for converting signed enterprise deals into successful, timely, and scalable deployments.

The candidate will own delivery planning, integration governance, risk management, stakeholder communication, and post go live stabilization across enterprise AI agent deployments.

The role requires strong program management, technical understanding, client handling, and ability to drive execution across multiple internal and external teams.

Delivery Ownership and Implementation Governance

Own end to end delivery governance for enterprise AI agent deployments from sales handoff to go live and stabilization.

Lead the implementation planning process across scope, timelines, milestones, dependencies, risks, and success metrics.

Ensure every enterprise deployment has a clear project plan, ownership structure, escalation path, and delivery cadence.

Track deployment progress across multiple clients and ensure timely resolution of blockers.

Drive consistency in delivery quality, client communication, and implementation standards across the onboarding team.





Client Onboarding and Integration Management

Oversee client onboarding across product configuration, data source integration, CRM integration, communication channel setup, user training, and adoption readiness.

Work with Client Onboarding Managers to understand client systems, databases, architecture, workflows, and integration requirements.

Review integration plans, data readiness, testing plans, and go live checklists for enterprise deployments.

Client Stakeholder Management

Act as senior delivery owner for enterprise clients during onboarding and implementation.

Manage senior client stakeholders across business, product, technology, data, marketing, and operations teams.

Conduct steering committee reviews, project status updates, and escalation discussions with client teams.

Risk, Issue, and Escalation Management

Identify delivery risks early across scope, integrations, timelines, data readiness, client dependencies, and product gaps.

Maintain clear documentation of risks, decisions, open items, dependencies, and closure actions.

Build standard onboarding playbooks, project templates, go live checklists, training material, and implementation SOPs.

Create dashboards and review cadences to track implementation health across enterprise clients.

Improve onboarding processes continuously through post implementation reviews and client feedback.

Build scalable delivery systems that reduce dependency on individuals and improve implementation quality at scale.

Lead and mentor Client Onboarding Managers across enterprise delivery workstreams.

Set clear goals, delivery standards, review mechanisms, and quality expectations for the onboarding team.

Work closely with Enterprise GTM, Pre Sales, Product, Engineering, Security, Legal, Finance, and Support teams.

Ensure clean handoffs across pre sales, sales, onboarding, support, and account management.





Build team capability in client communication, technical understanding, project management, and issue resolution.

8 to 10 years of experience in implementation delivery, customer onboarding, program management, customer success, solutions delivery, or enterprise technology roles.

Experience leading implementation or onboarding teams for SaaS, fintech, CRM, marketing technology, AI, automation, cloud, data platforms, or enterprise software products.

Strong understanding of APIs, system integrations, data flows, enterprise architecture, CRM systems, and deployment lifecycle.

Proven ability to manage enterprise client stakeholders and drive multi stakeholder implementation programs.

Strong program management skills with ability to manage multiple deployments, timelines, dependencies, and escalations.

Experience building delivery playbooks, SOPs, dashboards, review cadences, and implementation governance systems.

Interest in AI agents, LLMs, automation, analytics, and enterprise digital transformation.

Strong implementation delivery and program management skills for enterprise technology products.

Good understanding of APIs, data integrations, CRM systems, databases, cloud platforms, and enterprise workflows.

Ability to build project plans, dependency trackers, risk logs, go live checklists, SOPs, and executive status updates.

Solid team leadership skills with ability to manage Client Onboarding Managers and drive delivery discipline.

Comfort with tools such as Google Sheets, Slides, project management tools, documentation platforms, CRM tools, and AI enabled productivity tools.

Bachelor's degree in Engineering, Business, Computer Science, or a related field. MBA or technical postgraduate degree is a plus.

Bachelor's degree from Tier 1 institutions such as IITs, SRCC, St. MBA from Tier 1 institutions such as IIM A, B, C or ISB

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 Client Manager (Tech Client) (Noida)
🏢 One 97
📍 Noida