Location Name: Pune Corporate Office - Mantri

We are seeking a driven and detail-oriented Business Analyst to join our Technology PMO team. In this role, you will help bridge the gap between our BFL technology platform and line of businesses by designing and orchestrating complex automated workflows for our Apps & Web Platform. This role is ideal for a professional with a robust technical foundation who understands that true integration goes beyond point-to-point data exchange and requires deep expertise in end-to-end workflow automation. You will collaborate closely with engineering, design, and business teams to take ownership of product features from discovery through delivery and then support.

Collaborate with Center of excellence team to define and execute the product roadmap for core platform integrations, APIs, and business workflows.

- Design, document, and optimize end-to-end integration workflows that automate complex business processes and ensure seamless data orchestration across multiple platforms.
- Translate business needs and business requirements into clear, actionable technical user stories, workflow diagrams, and product specifications.
- Partner with engineering teams in daily stand-ups, sprint planning, and backlog grooming to ensure timely delivery of integration features and automated workflows.




- Monitor and analyze platform performance metrics to measure the up-time of launched integrations and identify areas for workflow optimization.

Required Qualifications And Experience

- Minimum 3–4 years of career experience, with hands-on Mobile Apps & Web Platform (PO/PM) or technical business analysis experience in technology products.
- Experience over workflows is a must. You must have a proven track record of designing, mapping, and managing complex automated workflows, state machines, or business logic, rather than just simple data transfers.
- Working knowledge of software development lifecycles (Agile/Scrum) and the ability to communicate technical requirements effectively to engineering teams.
- Familiarity with defining and launching APIs and software integrations. REST/GraphQL, authentication/authorization, versioning, error handling, and rate limiting) and Database like SQL or Postgres
- comfortable reading API documentation, reviewing system designs, and understanding technical tradeoffs regarding performance and cost.
- Excellent written and verbal communication skills, ensuring clarity and directness in both technical and business contexts.
- Demonstrated experience participating in at least one software integration or workflow automation project from the discovery phase through to delivery and measurement.

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