Join the Team Modernizing Medicine

At ModMed , we're not just building software—we're reimagining the healthcare experience. This 'for doctors, by doctors' philosophy has allowed us to create an AI-enabled, specialty-specific cloud platform that places patients at the center of care.

From Our Global Headquarters In Boca Raton Florida, And Extensive Employee Base In Hyderabad India, We Are a Team Of 4,500+ Passionate Problem-solvers On a Mission To Increase Medical Practice Success And Improve Patient Outcomes

2025 Globee Business Awards: Gold Globee for 'Technology Team of the Year'

Ready to modernize medicine with us

As a Product Support Specialist I, you will play a critical role in delivering exceptional client service and ensuring smooth, efficient resolution of client issues. Acting as a trusted advisor and first point of contact, you'll bring clarity to client queries, collaborate across teams, and advocate for continuous improvement in our client experience.

By aligning passion with purpose, your support directly empowers medical practices to save time and keep patients at the absolute center of care.

Frontline Omnichannel Support: Serve as the front-line face of ModMed, answering client inquiries seamlessly via phone, email, and live chat with a client-first mindset to create customer delight.

Root-Cause Troubleshooting: Investigate, resolve, and troubleshoot software-related issues by leveraging internal product knowledge and sharp analytical thinking.

Partner timely and effectively with internal cross-functional groups across multiple business units to drive swift, robust solutions.

Process Optimisation: Proactively suggest improvements to Standard Operating Procedures (SOPs) and support processes to enhance operational efficiency and client satisfaction.

Continuous Product Learning : Stay agile and consistently up to date on software updates, system workflows, and medical tech best practices to deliver highly informed support.

Bachelor's degree.

Experience: 1 to 2 years of proven experience in a client-facing,



tech-savvy technical support or customer service role.

Tools: Working knowledge of modern support infrastructure such as Zendesk, Jira, Salesforce, or equivalent ticketing and bug-tracking systems.

Productivity: Proficiency in the Google Workspace suite (Docs, Sheets, Gmail, etc.).

Communication: Outstanding interpersonal, written, and verbal communication skills (reading, speaking, and writing).

Prior hands-on experience working within a medical practice or interacting directly with Electronic Medical Record (EMR) systems.

bold*ModMed Benefits Highlight: At ModMed, we believe it's key to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk,

Comprehensive health, accidental, and life insurance plans, including coverage for family members, all at no cost to employees,

Allowances: Annual wellness allowance to support your well-being and productivity,

Earned, casual, and sick leaves to maintain a healthy work-life balance,

Bereavement leave for difficult times and extended medical leave options,

Celebration leave to make your special day even more memorable, and company-paid holidays to recharge and unwind.

The imposters are creating misleading email accounts, conducting remote 'interviews,' and making fake job offers in order to collect personal and financial information from unsuspecting individuals. If you are receiving communications as described above, please report them to the FTC website.

bold*ModMed Technologies India Private Limited follows a strict, merit-based and transparent recruitment process conducted only through official and authorized channels.

All official communication is made only through verified channels, our website, and recognised recruitment platforms.

We strongly advise candidates not to share personal/financial information or make any payments in response to suspicious communications. bold*ModMed Technologies India Private Limited will not be responsible for any loss arising from fraudulent or unauthorised communications.

📌 Product Support Specialist - Salesforce (Secunderabad)
🏢 ModMed India
📍 Secunderabad