Cradlewise is a baby tech startup based out of San Francisco, Bangalore and Pune.
We build smart baby products.

Our first product is a smart crib for babies from 0 to 24 months of age.
Cradlewise smart crib comes with an integrated baby monitor that senses early signs of wakeup, learns from the baby's sleep patterns and starts rocking along with music to soothe the baby back to sleep - just like a mom!

We are all about sensing, learning and impacting the outcome for the baby and parents.
We are working to reimagine the baby nursery to make it smart, intuitive and delightful. Building & strengthening customer relationships
Listen, empathize and help customers achieve their goals
Manage incoming chats, emails, calls, SMS, and various other channels, and handle appropriate follow-up
Address, resolve, and record any customer issues that arise pertaining to business growth, billing, and general account satisfaction
Demonstrating the value of Cradlewise to our customers every day by providing amazing customer support

Resolving and recording any customer issues that arise pertaining to business growth, billing, and general account satisfaction




Demonstrate the value of Cradlewise to our customers every day by providing amazing customer support

Your Experience Across The Years in the Roles You've Played
Bachelor's degree preferred
Exceptional English communication skills, both written and verbal
Knowledge of CRM is a plus
Ability to work nights, weekends, and holidays

Academic qualifications

~ Bachelor's degree in English, Journalism or related field.

Competitive salary
Professional growth: significant responsibility in day-to-day, being the voice of Cradlewise
Market-competitive salary and additional benefits which will grow with the company.

Baby Tech - The Infant and childcare market is $136B every year .
LOCATION : Remote. Follow us on LinkedIn.
Cradlewise is an equal opportunity employer and does not discriminate against otherwise qualified applicants on the basis of race, color, religion, national origin, ancestry, sex, age, mental or physical disability, pregnancy, sexual orientation, gender orientation or expression, marital status or veteran status, or any other legally protected characteristic under applicable federal or state law.

📌 Customer Success Manager - Fully remote (India)
🏢 Cradlewise
📍 India