Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.
The Technical Support Engineer is responsible for providing Level 2 application support, diagnosing and resolving technical issues, supporting customer requests and maintaining the health of production systems. The role works closely with Support, Engineering, Product and Manufacturing Operations teams to ensure high application availability and customer satisfaction.
We are seeking a customer-focused Technical Support Engineer to join our Fulfillment (MIS) Support team. In this role, you will provide Level 2 technical support for enterprise manufacturing applications, serving as the primary escalation point for Customers, Tier 1 Support and assisting Incident Management during production issues.
You will troubleshoot application, configuration, API and integration issues while contributing to documentation, monitoring and continuous improvement initiatives. This role is ideal for engineers looking to develop deep technical expertise in enterprise application support.
Provide Level 2 technical support by resolving escalated issues from Customer and Tier 1 support.
Troubleshoot application, configuration, API and data-related issues.
Analyze application logs, stack traces, monitoring s and system metrics.
Escalate software defects to Engineering with detailed technical analysis.
Support customer configuration requests and application functionality.




Support on-call production activities.
Work closely with Engineering, Product, DevOps and Operations teams.
Strong understanding of application support methodologies and incident management.
Experience troubleshooting production applications and distributed systems.
Knowledge about REST APIs, including querying, testing and troubleshooting API endpoints.
Knowledge of SQL for querying databases and troubleshooting data-related issues.
Working knowledge of AWS cloud services and cloud-native applications.
Experience supporting RESTful JSON-based web services.
Experience using Confluence for technical documentation.
Experience with Slack or similar collaboration platforms.
Experience with Confluence, Recent Relic, Postman tools.
Bachelor's degree in Computer Science, Information Technology, Information Systems, or related field.
~2–5 years of Application Support or Technical Support experience.

Working Hours & On-Call Support
This position follows a standard 8x5 work schedule (Monday to Friday) aligned with business operating hours.
The role requires participation in a 24x7 on-call support rotation to provide technical assistance for business-critical production incidents outside of regular working hours, including night, weekends and public holidays.




Being at Cimpress means that you don't see work as just a building, a desk or a manufacturing floor. Some might call that a challenge; we just call it another great day at work.
We're Remote-First
In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Currently, we are enabled to hire remote team members in over 30 US States as well as several countries
in Europe, including Spain, Germany, the UK, the Czech Republic, the Netherlands, and Switzerland.
Led by founder and CEO Robert Keane, Cimpress invests in and helps build customer-focused, entrepreneurial mass customization businesses. Through the personalized physical (and digital) products these companies create, we empower over 17 million global customers to make an impression. Last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more. Cimpress Tech, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status, or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

📌 Technical Support Engineer - Home Based (remote) (India)
🏢 Cimpress
📍 India