We are looking for Support Analyst with at least 3+ years of hands-on experience which involves analyzing existing customer support data and Omnichannel engagement data to find trends key for driving business objectives, and navigating strategic projects, system/process efficiencies with data driven decisions across functional teams. The role requires influencing business transformation projects using analytical data that cuts across process, systems and tool re-engineering in customer support and services.
Interpret data, analyze results using statistical techniques and provide ongoing reports
Develop and implement data collection systems, data analytics and other strategies that optimize statistical efficiency and quality
Identify, analyze, and interpret trends or patterns in complex data sets
Analyze and prepare interpretations of data to use to develop conclusions
Take existing processes used to support current assets and expanding them to provide new services (tools expertise, training and consulting)
Work with cross-functional teams to build data solutions that impact business decisions
Knowledge of Salesforce, JIRA systems
Design Tableau dashboards and advanced data visualizations to effectively communicate findings to both technical and non-technical audiences
Conducts and facilitate (and educates and trains on)



analysis, issues identification, organizational risk assessment, and decision-making processes.
Experience working on process improvements and re-engineering
Provides technical support and mentoring and training to other analysts.

Required Experience/Background:

- Bachelor's degree in business administration, economics, computer science, management information systems, or related field or equivalent related experience
- 5+ years data analyst or related experience and exp. In customer support or customer data CRM platforms like Salesforce and design development, data mining and segmentation techniques
- Strong knowledge of and experience with reporting packages databases , programming.
- Knowledge of statistics and experience using statistical packages for analyzing datasets , including pivot tables, chart-making, and manipulation of large data sets
- Proficiency in statistics, data analysis, and research methods

Passion for data handling ethics.
Ability to solve complex, technical problems with creative solutions while anticipating stakeholder needs and providing assistance to meet or exceed expectations
Assist in combining large data sets and data analysis to create optimization strategies

📌 Data Analyst CRM (w/m/d) (Bengaluru)
🏢 BayOne Solutions
📍 Bengaluru