We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. RSM is looking for a Unified Communications Administrator as member of the RSM Technical Services group and part of the Unified Communications Team. This exceptional individual is responsible for the internal support and maintenance of the RSM Unified Communication Collaboration and voice platforms. Individual must have excellent written and oral communication skills, and be able to work, collaborate and coordinate between vendors, IT and internal business partners. Responsible for troubleshooting, maintenance, and support of systems. Conducts root cause analysis and proactively identifies potential issues/problems; Provide technical support and assistance to end users of RSM's collaboration tools and voice systems. Monitors and responds to support tickets. Reporting and analysis in relation to the usage of collaboration tools and voice systems.
Associate's degree or Bachelor's degree (preferred)

Microsoft Teams
Microsoft Exchange
Power BI Reporting




Cisco Contact Center
Windows Server
Experience

- 1-4 years of relevant experience in an IT, Technical, or collaboration support role
- Strong organizational skills plus an ability to manage concurrent projects and activities
- Skilled level verbal and written communication skills

At RSM, we offer a competitive benefits and compensation package for all our people.sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); physical or mental disability; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the Indian Armed Forces; Indian Armed Forces Veterans, and Indian Armed Forces Personnel status; Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please send us an email at [HIDDEN TEXT].

📌 Communications Officer & Admin Support (Secunderabad)
🏢 RSM US
📍 Secunderabad