Customer Operations Delivery Manager (Secunderabad)

Customer Operations Delivery Manager (Secunderabad)

30 Oct
|
Roboyo
|
Secunderabad

30 Oct

Roboyo

Secunderabad

Roboyo AI is a category shaper in Applied AI and Agentic Automation. We help leading enterprises move from automation projects and AI experiments into governed, production-grade systems that execute real work across workflows, processes, products and services. Our heritage is in scaled enterprise automation; our future is Applied AI and Agentic Automation: autonomous agents, AI engineering squads, process orchestration, data and knowledge foundations, and human-in-the-loop governance embedded deeply into how our clients operate.
We are not here to sell AI theatre. We are here to turn AI into working systems, measurable outcomes and repeatable transformation programs.

We are seeking a sharp, commercially-minded Delivery Manager to lead our Intelligent Automation (UiPath) projects in India. You will lead multiple projects at the same time and will be the ultimate owner of project success, accountable for end-to-end delivery, team and client satisfaction, and project profitability.

Drive the end-to-end lifecycle of process automation and/or Tes t Automation (RPA, IDP, PM and Agentic) projects using Agile methodologies to ensure on-time, high-quality deployments.

- Serve as the primary escalation point for clients for offshore delivery.
- Work closely with Roboyo engagement managers and customers to manage expectations, control scope creep, and report transparently on progress and ROI.
- Unblock, guide, and manage cross-functional, cross-location engineering teams across multiple projects/customers at any given point.
- Own the project / program P&L;, manage budgets, track burn rates, and forecast revenue.
- Maintain accurate resource allocations, timesheets, and project financials.
- Overall 10+ yrs of IT exp with 5+ years in IT Project/Delivery Management, including:




- 5+ years leading RPA or Intelligent Automation or Test Automation projects (UiPath strongly preferred).
- Demonstrated experience managing formal Change Request processes to monetize or deflect out-of-scope client requests.
- Proven experience of onsite-offshore coordination, customer relationship management and project delivery management including resource handholding and coaching/guidance.
- Proven ability to lead MBR/QBR/Steering Committee meetings and present project health/ROI dashboards to non-technical US business leaders.
- Track record of managing project escalations, specifically the ability to translate complex software/RPA failures into clear business impacts, timelines, and recovery plans.
- Proven track record of managing project budgets, financials, and profitability.
- Kantata, FinancialForce) and Agile management software (Jira).
- Bonus: PMP, Scrum Master (CSM), or UiPath certifications.

A truly international environment, collaborating on global automation projects.

- The opportunity to experiment and innovate with Agentic AI solutions as we pioneer and rebrand our offering in the consultancy space
- Work at the core of the automation and AI wave — we're a pure-play automation company fully focused on innovation and future-ready solutions.

A growth-focused workplace where you're empowered to develop , excel , and contribute meaningfully — no corporate silos, no red tape.
A vibrant team culture , collaborative spirit and culture you can't experience anywhere else!

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
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📌 Customer Operations Delivery Manager (Secunderabad)
🏢 Roboyo
📍 Secunderabad

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