Location: Remote Working Hours: As per shift schedule
Responsibilities:
Providing Technical support on Email Authentication protocols, DMARC, SPF, DKIM, MTA-STS, TLS-RPT, BIMI and acting as a subject matter expert
Providing pre and post-sales technical support to customers.
Performing product demonstrations and presentations to prospective customers/partners.
Answering product-related queries in a timely manner.
Providing Support to clients
Evaluating customers needs to suggest upgrades or additional features.
Engaging directly with sales and account teams to support pre-sales activities.
Maintaining customer relationships and ensuring customer satisfaction.
Ensuring deliverables arrive on time and in good condition.
Developing excellent working relationships with partner organizations to ensure effective collaboration in responding to customer needs
Determining the technical requirements to meet client goals and acting as a liaison between the organization's sales/business development and engineering groups
Training customers/partners to use their products.




Providing reports to developers and stakeholders on product performance.
Carrying out proof of value to customers/partners
Preparing and developing proof of concept reports
Implementing email authentication controls for clients along with DMARC enforcement

Qualifications:

Fluent written and verbal English Language (MUST)
Effective communicator (must)
Fast learner
Technical subject matter expert in Email Authentication Protocols (DMARC,SPF,DKIM,BIMI,MTA-STS,TLS-RPT)
Excellent written, oral communication, and presentation skills
Ability to perform under rigid time frames for multiple clients simultaneously
Ability to use time productively, maximize efficiency, and meet challenging work goals
Ability to work in a strong team-oriented atmosphere
Show initiative and be self-motivated
Perform well in a fast-paced networked environment
Flexibility and the ability to change priorities quickly
Understanding of Cyber Security, Email Authentication (SPF/DKIM,DMARC,BIMI,MTA-STS,TLS-RPT)
Can work in different shift times

📌 Customer Support Engineer - Remote (India)
🏢 PowerDMARC
📍 India