CareStack is a complete cloud-based dental software solution for scheduling, clinical, billing, patient engagement, and reporting needs of dental offices. With features for centralisation, automation, and analytics, CareStack enables dental organisations to achieve scale.

This is a full-time role for Customer Success Manager at CareStack. Continuous monitoring of feature adoption across customers ensuring higher degree of stickiness and maximizing the perks in the product
Constant monitoring of customer usage to understand areas they need assistance and training to improve adoption.
Evangelize the customer adoption and success stories within the larger product org




Coordinate with Sales and Onboarding teams to drive customer success from the start of their journey in CareStack
Manage and own feature discovery and coordinate with Product Management teams for the final solution and validation
Required Skills / Experience:
Understanding of Product management tools, processes and ceremonies
Past experience of product management and customer management
Experience of dental domain and dental Practice management systems
Coordination and stakeholder management
Experience in working with development & engineering teams

to excellence and supporting each other's journeys.

Shift:

📌 Customer Success Manager (Full Time) (Thiruvananthapuram)
🏢 CareStack - Dental Practice Management
📍 Thiruvananthapuram