Qatar Airways is recruiting for the role of Customer services agent within Contact Centre based in Ahmedabad, India. The position will be responsible for providing service excellence to Qatar Airways customers through different channels of communication such as telephone, email and web chat & ensure that customer satisfaction is optimized in every interaction whilst working closely with the team to deliver top-quality customer service.

Respond professionally to customer calls and queries. Sell, up-sell and cross-sell Qatar Airways products and services to the customers.

Receive in-bound calls from customers in order to provide information/ updates as and when required.

Handle multi-products and services as required and escalate queries to your Senior Contact Centre staff when appropriate.

Upon joining, you will undergo 6 weeks of classroom training and 4 weeks of On-the-Job training on Amadeus system and Qatar Airways products and policies. We have a team of experts and industry professionals who will support and work with you through-out your training journey.

If you are successful, you will receive a competitive salary package, travel benefits, health insurance, relocation support (for those residing outside Ahmedabad), annual leave, transportation support for night shift and other perks applicable as per local labor law.

You'll find infinite opportunities to grow and work on the biggest,



most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future and build the life you want while being part of an international community.

Education background and Experience

High School Qualification with 2 years of relevant experience in Airline reservation and ticketing, Airport check-ins, Contact/ call centre.

Relevant experience in GDS System (Amadeus) is essential. Good computer skills ideally with previous knowledge of contact centre/ reservation and ticketing systems

Good typing skills.

Excellent written and spoken English.

Efficient in managing call from a high-volume and fast-paced environment.

Interactive, customer service oriented with warm, cheerful and expressive personality.

Customer focused and always drives customer satisfaction when responding to customer enquiries and calls.

Open to new learnings and flexible to adapt to new concepts and system.

Flexible to work on shifts.

You must be willing to relocate or to be based in Ahmedabad (Gujarat).

Our story started with four aircraft. So, whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

📌 Customer Service Expert - Nights - English (Ahmedabad)
🏢 Qatar Airways
📍 Ahmedabad