We're a growing global EHS SaaS company with a transparent ambition: to combine world-class software, data and AI to help our customers operate smarter, safer and more efficiently. For exceptional talent, Evotix offers something rare-the pace of a growth company, the scale to make a real difference, and the opportunity to influence strategy, technology and outcomes at a global level.

At Evotix, we're creating the future of workplace health, safety and wellbeing—and we need ELITE people to help us do it. The CSM is responsible for being a trusted partner and advisor across the end-to-end customer journey, that maximises value realisation, manages sentiment, drives adoption, minimize churn, generate expansion opportunities and turn our customers into advocates. As the CSM, you are responsible for working closely with the sales team, implementation of consultants and customer support to facilitate a seamless customer journey. You will work closely with the customers to understand their strategic objectives, drive adoption and value realisation, identify and mitigate risks early, and build strong relationships across operational and executive leadership. Above all, you're a true champion of Evotix's mission, collaborating with all customer facing functions to help our customers address their evolving business needs.

Build trusted relationships with customer stakeholders across EHS, operations, technology and executive leadership

Develop and maintain customer Success Plan with measurable business outcomes and milestones.

Proactively identify opportunities to optimise their existing configuration, process, and capabilities.

Develop Healthy Customer Relationships

Coordinate executive sponsorship with relevant Evotix leaders to ensure close partnership to drive towards common goals and objectives





Own the overall account health. Proactively identify risk and mitigation. Coordinate with all customer-facing teams within Evotix to respond, action and monitor all issues and risk.

Continously monitor customer sentiment, adoption, stakeholder engagement, support experience, PS delivery, risk signals, and business changes.

Proactively update information in Salesforce to provide accurate and complete view of each account's status, risks and planned next steps.

Escalate material customer risk to the appropriate internal channel with clear recommendations, action and owners.

Follow the CSM playbook to ensure all areas of customer interaction are conducted consistently to ensure maximum customer success.

Lead the handover call from Sales to Implementation, to include review and refine the Customer Success Plan.

Lead the handover call from Implementation to Support, outlining any areas for immediate attention.

Facilitate the delivery of customer facing materials to support their customer's success: Adoption pack, webinars, user groups, product updates, knowledge base, training materials, customer promotional tools, etc.

Highlight customers at risk early, with recommendations for action to mitigate.

be that product, services or supporting materials. Guide the customers to self-help where there is desire to.

Provide an effective feedback loop to product, support,



and professional service to assist continuous improvement.

Listen to the Voice of Customer and provide this valuable feedback and sentiment to internal teams, to support initiatives to improve customer experience.

Encourage customer participation in Evotix community, industry events, case studies and marketing campaigns.

Identify and generate lead and demand that results in expansion of Evotix products and services.

Work collaboratively with Customer Development Managers on relevant accounts to drive ongoing customer account health, drive successful renewal and collaborate on expansion campaigns.

Experience

Experience in Customer Success, Account Management, Consulting, Professional Service, Support or similar customer-facing role within B2B Enterprise software context.

Demonstrated experience managing complex enterprise customer relationships

Experience identifying customer risk signals and developing mitigation plans

Solid technical foundation to build competency on complex enterprise software environment

Comfortable working cross functionally with Sales, Product, Engineering, Support and Professional Service

Enterprise SaaS experience

EHS, risk, compliance experience

Technical, consulting, professional services background

Competitive Compensation: Enjoy a competitive base salary and company-based performance bonus.

Unlimited Annual Leave because we trust you to balance your work and wellbeing. (AMER/EMEA)

Financial Future: Support for You: Access to our Employee Assistance Program, including mental health, legal, and financial guidance.

Growth Opportunities: Educational benefits to help you keep learning and growing.

Please note, we are not seeking support from external recruitment agencies at this time.

📌 Customer Success Manager - Immediate Start! (Bengaluru)
🏢 Evotix
📍 Bengaluru