Do you want to work with a high growth women fashion tech company At Aimhire.io we are the exclusive recruiting partner to our client and we are hiring urgently.
The Program Manager (Founder's Office) will lead and support a team of customer experience specialists to resolve high-impact customer escalations, improve satisfaction, and ensure a seamless and positive experience across all touchpoints.

Oversee and optimize customer service operations across email, live chat, and escalation handling.
Analyze and improve customer experience metrics, including CSAT, resolution time, and NPS.
Enhance the quality and consistency of responses provided by the customer service team.
Collaborate with cross-functional teams, such as product, operations, and quality assurance, to address root causes and implement preventive measures.




Support in supervising the customer escalations team, including scheduling, workload management, and performance monitoring.
Assist in recruiting, training, and coaching team members to enhance their problem-solving and customer service skills.
Monitor and analyze data related to customer escalations, generating regular reports and insights for management.

7-10 years of experience in Customer Support.

- Robust analytical abilities to interpret data and drive informed decisions.
- Leadership and people management skills to coach, motivate, and support a high-performing team.

📌 Program Management Office Coordinator (Gurugram)
🏢 Aimhire
📍 Gurugram