Company: SAI Systems Technologies Location: Employment Type: Full-Time
Experience Level: Previous Technical and Customer Support Experience Required
SAI Systems Technologies is a healthcare technology company specializing in innovative patient safety and monitoring solutions. Our LinQvue product line helps healthcare facilities improve patient safety, streamline operations, and enhance communication among healthcare professionals.
We are seeking a motivated, detail-oriented Technical Support Specialist with excellent English communication skills, a technical background, and previous customer support experience to join our growing team in Hyderabad, India.
As a Technical Support Specialist, you will serve as a primary point of contact for customers requiring assistance with our healthcare technology systems.
You will troubleshoot technical issues, assist customers with system configurations, provide remote support, and communicate technical solutions clearly and professionally.
The ideal candidate has a strong command of the English language, previous customer support experience, and a working knowledge of computer hardware, software, and basic networking.
Training on our proprietary healthcare technology systems will be provided.
Provide technical support to customers in the United States via phone, email, and remote support tools.
Diagnose and troubleshoot hardware, software, networking, and system connectivity issues.
Assist customers with remote system installations, configurations, and software updates.
Communicate professionally with healthcare administrators, clinical staff, and other customer representatives.




Assist with customer onboarding, system training, and product demonstrations.
Bachelor's degree in English, Communications, Information Technology, Computer Science, or a related field.
Previous experience in customer service, customer support, or technical support.
Technical background with a working understanding of computer hardware, software, and troubleshooting.
Excellent written and verbal English communication skills.
Basic knowledge of computer networking, including Wi-Fi connectivity, IP addresses, and network troubleshooting.
Proficiency in Microsoft Office applications.
Experience in an IT help desk, technical support, or customer service environment.
Experience providing support to US-based customers.
Familiarity with Windows operating systems and remote desktop support tools.
Experience troubleshooting hardware devices and network connectivity issues.
Familiarity with ticketing systems or customer relationship management (CRM) software.
Experience creating technical documentation or user guides.
Previous experience in healthcare technology, medical devices, or related industries.
Experience assisting customers with software installations and remote configurations.
Fluent in English,



with the ability to explain technical information clearly and professionally.
Comfortable working with computers, software, networking, and troubleshooting technical issues.
Patient, professional, and committed to providing a positive customer experience.
Strong English communication skills are essential, as this position involves regular interaction with healthcare professionals and customers throughout the United States.
Hands-on training with our proprietary healthcare technology systems.
Exposure to hardware, software, networking, and healthcare technology.
Opportunities for career growth and technical skill development.
Experience working with cutting-edge patient safety technology.
Compensation: Based on qualifications and experience.
Technical skills and experience.
Previous customer service or technical support experience.
2. 30–45 Second Introduction Video
Record a short video introducing yourself and explaining why you believe you would be a good fit for this position.
In your video, please briefly address:
Your technical background and relevant experience.
Your previous customer support experience.
Video Requirements:
Language: English.
A simple recording using a smartphone or computer is acceptable. Professional video production is not required.
The purpose of this video is to help us better understand your communication skills, professional experience, and interest in the position.
Both a resume and introduction video are required for your application to be considered.

📌 Technical Analyst/ 1st Line Support Analyst - Remote (Secunderabad)
🏢 SAI Systems Technologies
📍 Secunderabad