In our organization, you ensure that our laboratory instruments and liquid handling solutions perform reliably at customer sites, directly supporting highquality scientific work and strengthening longterm customer partnerships.

You take responsibility for the installation and commissioning of standard and specialty laboratory equipment, ensuring correct setup, qualification and a clear handover to users at customer sites.

You diagnose and attend breakdown and service calls for a wide range of laboratory instruments, resolving issues efficiently and minimizing downtime for critical applications.

You perform preventive maintenance and periodic servicing of laboratory instruments, following defined schedules and procedures to secure longterm reliability, safety and compliance with quality standards.

You carry out pipette repair, calibration and performance verification, adhering to established standards and documentation requirements so that customers can rely on accurate and reproducible results.

You contribute to service revenue generation through billable service activities, annual maintenance contracts (AMC/CMC), calibration services and other service offerings, and ensure timely payment collection in collaboration with internal stakeholders.

You maintain a high level of customer satisfaction, delivering quality service, addressing issues proactively and helping to achieve excellent Net Promoter Score (NPS) in your territory.

You conduct customer engagement and training programs, helping users get the most out of their instruments and enhancing the overall product and service experience.





You use Customer Relationship Management (CRM) software to accurately record service activities, customer interactions and field reports, ensuring transparency and reliable data for followup and analysis.

You work closely with the Sales team to promote service contracts, generate service and calibration leads, and support overall business growth in your region.

You ensure timely and accurate documentation, including installation reports, service reports and calibration records, and consistently comply with company quality and regulatory standards.

Bringing 6–8 years of handson experience in installation, maintenance and servicing of laboratory equipment, ideally in the life sciences, biotechnology, pharmaceutical, healthcare or research laboratory environment.

Drawing on proven experience in servicing and troubleshooting instruments such as Centrifuges,PCR instruments,Ultralow Temperature (ULT) freezers,CO incubators,Pipettes (repair & calibration).

Bringing a good understanding of laboratory workflows and instrument maintenance, enabling you to advise customers on best practices and preventive care.

Holding a Diploma / B.E. / B.Tech in Electronics, Biomedical Engineering,



Instrumentation, Mechanical Engineering or a related field, or an equivalent combination of education and experience.

Communicating clearly and professionally, with excellent customer relationship management skills and the ability to build trust with users, lab managers and purchasing stakeholders.

Working independently and reliably, managing multiple customer locations, service calls and priorities in a structured and organized way.

Showing willingness to travel extensively within your assigned territory to support customers on site.

Using CRM applications and Microsoft Office (Word, Excel, PowerPoint, Outlook) confidently to document service activities, prepare reports and support datadriven decisionmaking.

You directly support laboratories and research facilities by ensuring that their critical equipment operates reliably, enabling highquality results that can make a difference in healthcare and science.

An attractive compensation package, employee benefits and performancerelated incentives reflect the importance of your role in customer satisfaction and business performance.

With technical trainings, digital learning platforms and onthejob mentoring, you continuously deepen your expertise in laboratory technology, service processes and customer interaction.

You work in a culture built on collaboration, respect and openness, with transparent expectations, regular feedback and structured development opportunities to support your professional and personal growth.

📌 Senior Electronic In-Service Engineer (Pune)
🏢 Eppendorf
📍 Pune