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Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Whether our customers are accelerating life sciences research, solving complex analytical challenges, growing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. As part of the Thermo Fisher Scientific team, you'll discover meaningful work that makes a positive impact on a global scale. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world's toughest challenges, like protecting the environment, making sure our food is protected or helping find cures for cancer.

About Customer Support Center
At Thermo Fisher Scientific, we are committed to being a Product Leadership company that creates innovative solutions across the spectrum of our customers' needs. Our customer service and support are critical to enabling an exceptional customer experience. Our Customer Support organization is instrumental in these efforts and their seamless alignment across geographies and commercial functions is essential to our success.

The Bangalore Customer Support Center capability is a well-established team, which supports the North America,



EMEA & APJ Order Management and other critical back-office jobs with four shifts working over a 22-hour window/day, together processing over 102,000 requests each month. These three teams are truly pivotal to delivering on our promises of quality, innovation and contribute to the success of our business in India and across the world.

Perform high end order processing tasks for assigned regions using Oracle JD Edwards, SAP and other applications used by the function
Engage in activities to provide an enhanced customer experience
Ensure adherence to organizational procedures, policies and systems.
Ensures that performance metrics / SLAs are met
Preferably Bachelor's degree (Arts, Science, Commerce, Business Administrations)

- 1.5-3years' Hands on experience on Order Management
- Requires strong computer skills, including Microsoft office
- Flexible to work in Night Shifts

As a Customer Service Representative-Order Management you must represent our company well by being responsible, punctual and motivated to go above and beyond the call of duty. You'll provide exceptional support throughout the customer lifecycle, handling administration, order management, quotations. Working in a diverse workplace, you'll collaborate with cross-functional teams to deliver outstanding service while maintaining the highest standards of accuracy and professionalism.
At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status

📌 Customer Service Advisor - Night Shift - Work From (Bengaluru)
🏢 Thermo Fisher Scientific
📍 Bengaluru