We are a collective group of fearless people with a clear purpose: to empower professionals around the world through intelligent workflow automation software. Currently, more than 450 people across 7 countries work with us, remotely or in a hybrid way, to make life easier for over 4,000 companies using Pipefy in more than 150 countries. A Project Manager for the Professional Services team oversees the entire Pipefy's implementation project lifecycle, ensuring that they are delivered on time, within scope, and with high customer satisfaction. This person is responsible for risk management, timeline management, and transparent communication with internal teams, partners and customers.
Project Planning & Coordination: Manage the end-to-end project lifecycle, from planning and scoping to delivery and post-implementation review. Product Knowledge & Troubleshooting: Leverage a deep understanding of the company's product to troubleshoot and resolve technical issues during implementation. Act as a point of escalation for any technical concerns that arise during the project.
Risk Management: Create and execute mitigation plans to address and minimize risks throughout the project. Proactively identify potential obstacles and take steps to avoid them before they impact the project timeline.
Communicate project status, risks,



and issues effectively to both internal teams and customer stakeholders at all levels—including frontline leaders, managers, directors, and executives. Objection Handling & Issue Resolution: Address and resolve any concerns or objections that arise during the implementation phase, ensuring customer confidence and satisfaction. Minimum 5 years of experience in project management, preferably within a SaaS or software implementation environment.
Proven ability to manage multiple projects simultaneously, ensuring timely delivery, resource management, and customer satisfaction.
Expertise in project management tools and methodologies.
Understanding of the company's product, with the ability to troubleshoot and resolve technical issues during implementation.
Experience in creating and executing mitigation plans to address and minimize risks.
Ability to communicate risks effectively to both internal teams and customers, ensuring transparency and timely resolution.
Strong experience in handling objections and resolving concerns during the implementation phase.

Private Health Insurance
Mental Health allowance
Remote work allowance
Home office setup allowance
School allowance
Monthly education allowance
Birthday PTO;
Marriage PTO
Bereavement PTO
Pet bereavement PTO
Complementary nutrition assistance for employees who have children up to 1 year old
Flexible working hours;
Personal Pipefy Account;

📌 Senior Project Manager, Project Services (hybrid) (India)
🏢 Pipefy
📍 India