Serve as the first-line technical support agent for OWOW customers.

Contribute to customer success by supporting key accounts and building long-term relationships.

Maintain accurate records in our ticketing system and help improve support documentation.

Familiarity with cloud infrastructure (AWS, Azure, Google Cloud), including hosting and software installation.

Prior experience as a software developer or engineer (preferred).

Exceptional communication skills with the ability to explain technical concepts clearly to non-technical stakeholders.

Proactive, customer-centric mindset with a track record of supporting and retaining key accounts.

Experience in B2B SaaS or developer-focused products.

Experience with RESTful APIs, WebRTC, or real-time communication platforms.

Familiarity with mobile and web development environments (iOS, Android, JavaScript).

Knowledge of HIPAA-compliant systems or experience in healthcare tech (a plus).

📌 Technical Helpdesk Support Engineer (Delhi)
🏢 OWOW
📍 Delhi