We are looking for a Manager, Supply Chain for the Relay Operations Center (ROC) Disruption Management (DM) team that is in the forefront of solving real time disruptions in the middle mile transportation network for Amazon North America (NA), identifying patterns of disruptions and working with Tech, Upstream/Downstream teams and our carrier and Amazon site partners to create automated solutions. Candidate should work from Hyderabad location and be willing to work in a 24*7 kind of work environment and should be versatile with shifts.

A Manager, Supply Chain in DM team is expected to execute operations and manage programs. Operations responsibilities include but not limited to:

Operational Performance - Track KPIs on a day to day basis, maintain SLs, perform audits and deep dives and present daily/weekly/monthly/ quarterly results to senior leadership and influence decisions

Shift Management – Work with Labor planning to track and validate volume forecasts, design shift schedules, drive timesheet compliance and manage OTs to handle day-to-day operations. Owns, tracks or escalates issues in the network to ensure that they are addressed, documented and resolved

Coach and develop associates, supervisors and managers on career paths for internal promotion and job enrichment opportunities

Identify new processes to transition to HYD, work with talent acquisition to hire associates and coordinate their training with NA/EU stakeholders

Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed





Demonstrates excellent time-management skills and the ability to work independently while using departmental resources, policies and procedures

5+ years of working cross functionally with tech and non-tech teams experience

5+ years of team management experience

5+ years of cross functional project delivery experience

5+ years of program or project management experience

2+ years of supply chain experience

Experience defining program requirements and using data and metrics to determine improvements

Experience managing competing priorities and using metrics to drive business decisions

Experience solving complex problems quantitatively and develop actionable data-driven business recommendations

Experience managing large teams across multiple locations and languages

Experience managing, analyzing and communicating results to senior leadership

9-10 years successful experience in Operations Management in a Customer Service/ Supply Chain Mgmt / Transport Operations / Contact center environment

Master's degree in operations research, applied mathematics, theoretical computer science, or equivalent, or a Master's degree and experience implementing pragmatic operations solutions to solve problems such as the scheduling, routing, assignment, facility location, or lot-sizing problem

Project Management experience preferred

If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.

📌 Supply Chain Manager (1 year relevant experience required) (Secunderabad)
🏢 Amazon Filters
📍 Secunderabad