For over almost 60 years, our solutions have enabled impactful connections between some of the world's leading brands and their customers. We're a global technology company focused on creating dynamic, smart, personalised and engaging customer experiences powered by our range of digital hardware, our proprietary content management system and our industry leading signage solutions. (If you've ordered in-store or in the drive-thru at McDonald's somewhere in the world in the last few years, chances are you've interacted with our digital solutions.) Coates Group has the values of a family-owned business and the innovative spirit of a start-up, both which fuel our purpose – Creating Connections. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.

We are curious, charismatic, authentic and we value and leverage the diversity of our crew. And together, as a Crew, we are revolutionizing the way the world's leading brands leverage technology to drive the best customer experiences.

The Business Systems Analyst (BSA) converts ambiguous business problems into structured, execution-ready technical requirements, driving alignment between business strategy and Application Delivery. Operating across CRM (Salesforce), ERP, and core operational platforms, this role champions application delivery maturity by standardizing intake discipline, optimizing process mapping, and ensuring solution quality through rigorous functional testing within fast-paced sprint cycles.

Please note, this is a night shift position.

Map current-state and future-state business and system processes to identify functional gaps, dependencies, handoffs, and downstream impacts prior to development.

Promote and educate on the use of standardized intake frameworks, ensuring every initiative enters the engineering pipeline with a clearly defined scope, explicit acceptance criteria, and established business priorities.

Support the design of scalable, process-driven solutions across CRM, ERP, Customer Experience Portals, Lead-to-Cash, Field Service, and Revenue Management processes that improve operational efficiency, data consistency, and customer experience.





Partner with developers, architects, and business stakeholders to evaluate solution options, clarify trade-offs, and ensure solutions are practical, scalable, and aligned to business needs.

Support end-to-end solution quality by validating requirements, acceptance criteria, and delivered functionality through stakeholder review, sprint QA testing, and UAT activities.

Proactively surface risks, inefficiencies, unclear ownership, and cross-functional dependencies early in the lifecycle to strengthen execution planning and reduce downstream delivery issues.

Provide continuity of support across the deployment lifecycle, assisting stakeholders through User Acceptance Testing (UAT) and post-go-live hypercare.

Qualifications And Experience

- Bachelor's degree in Computer Science, Business Management, Information Management Systems, or a related field.
- 3+ years of experience in Business Systems Analysis, Product Owner, or hybrid BA/QA/Delivery roles within software delivery environments.
- Experience supporting CRM, ERP, or enterprise system implementations, with Salesforce experience highly desirable.
- Experience working closely with software development teams on system design, integrations, workflows, and dependencies
- Advanced proficiency in Lucidchart, Visio, or similar visual mapping platforms for complex data and workflow visualization.
- Practical experience using JIRA and Confluence for story management, backlog organization, and documentation
- Product Owner or product-oriented delivery experience strongly preferred.
- Agile/Scrum exposure or certification (CSM, Scrum Foundations)
- We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.





Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.

Together, we are creators, allowing us to make our purpose a reality – to create immersive brand experiences for everyone.

Be part of a global team of talented, ambitious, creative people that value integrity, individuality and inclusivity.

The benefits include an annual market competitive bonus program and our 'Thrive Program' which includes a suite of flexible work options because we're robust believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions), a Global Wellness paid day off to recharge as well as a paid 'Give Back Day' to allow our Crew an opportunity to make an impact in the community.

Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, disabled veteran, veteran of the Vietnam Era, or citizenship status (except in those special circumstances permitted or mandated by law).

Fraud Alert: Employment Scam Advisory

It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails, falsely claiming to represent Coates. We do not contact employment candidates via email to solicit personal or financial information

All applications for employment must be submitted through our official website or directly through our LinkedIn profile: All emails from us will come from our official domain, which is [at]coatesgroup[dot]com or via our Applicant - Tracking System (ATS) email address, which is no-reply[at] hire.lever [dot]co

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. If you would like more information about how your data is processed, please contact us.

📌 IT Business Analyst - Salesforce CRM (India)
🏢 Coates Group
📍 India