Technology is our how. For over two decades, we have been harnessing technology to drive meaningful change.

By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses.

From prototype to real-world impact - be part of a global shift by doing work that matters. We are seeking a dedicated and customer-focused Service Desk Analyst to join our team in Bengaluru, India. As a crucial member of our IT support team, you will be the first point of contact for our clients and internal employees, providing expert assistance and ensuring smooth operations across our organization.
Serve as the primary contact for IT-related issues, inquiries, and service requests via various channels including phone, email, and instant messaging
Troubleshoot and resolve IT problems or escalate complex issues to appropriate support teams
Collaborate with internal and external departments to deliver high-quality service and maintain user satisfaction




Monitor and track open tickets to ensure timely resolution and adherence to service level agreements
Working in Shifts
2+ years of experience in Service Desk

- Advanced English language skills (both written and verbal)
- Solid problem-solving and analytical abilities to diagnose and resolve IT issues efficiently
- Customer-focused mindset with a passion for delivering exceptional service
- Basic understanding of IT infrastructure, applications, and common troubleshooting techniques
- Adaptability to changing technologies and support requirements
- Bachelor's degree in Computer Science, Information Technology, or related field (preferred)
- Relevant IT support certifications (e.g., ITIL Foundation, CompTIA A+) are a plus.

We welcome applications from people of all backgrounds, experiences, and perspectives—because we know that inclusive teams help us deliver smarter, more innovative solutions for our customers. If you need adjustments or support during the recruitment process, please let us know.

📌 Support Analyst, 1st Line Support, Service Desk Analyst, (Bengaluru)
🏢 Endava
📍 Bengaluru