Job Description: Vice President – Client Servicing Industry: Advertising & Marketing | Function: Client Servicing, Account Management & Business Growth

Role Overview

We are looking for an experienced and dynamic Vice President – Client Servicing to lead key client relationships, drive business growth, and oversee integrated advertising and marketing campaigns. The ideal candidate will have a strong background in advertising agency operations, excellent client management skills, strategic thinking, and the ability to lead high-performing account management teams.

The role involves building long-term client partnerships, identifying growth opportunities, driving new business, ensuring creative excellence, and managing the overall profitability and performance of client accounts.

Key Responsibilities

1. Strategic Client Leadership

Lead and strengthen relationships with key clients and senior stakeholders.

Act as a strategic partner to clients, understanding their business objectives and brand challenges.

Drive client satisfaction, retention, and long-term partnerships.

Provide strategic inputs on brand positioning, communication strategy, and integrated marketing initiatives.

2. Account Management & Campaign Delivery

Oversee end-to-end client servicing and account management across multiple brands.

Ensure the successful execution of integrated campaigns across ATL, BTL, digital, social media, and other relevant channels.

Collaborate with creative, strategy, media, production, and digital teams to deliver effective campaigns.

Maintain high standards of execution, quality, timelines, and client deliverables.

3. Business Development & Revenue Growth





Identify opportunities to expand existing accounts and generate incremental revenue.

Lead new business pitches, presentations, proposals, and client negotiations.

Build strong industry networks to identify potential clients and business opportunities.

Develop account growth strategies aligned with the agency's business objectives.

4. Financial & P&L; Management

Take ownership of account profitability, revenue targets, budgets, and overall P&L; performance.

Monitor resource utilisation, billing, collections, and account margins.

Ensure commercial discipline and identify opportunities to improve operational efficiency.

Contribute to annual business planning, revenue forecasting, and financial performance reviews.

5. Team Leadership & Development

Lead, mentor, and develop account management teams, including Account Directors, Group Account Managers, and Account Managers.

Build a culture of accountability, collaboration, and client-centric thinking.

Establish clear performance expectations and support the professional development of team members.

Ensure effective coordination between internal teams and smooth workflow management.

6. Strategic Planning & Agency Collaboration

Work closely with creative and strategic planning teams to develop impactful brand communication.

Ensure campaigns are aligned with client objectives, consumer insights, and market trends.





Contribute to the agency's positioning, growth strategy, and overall business development initiatives.

Required Qualifications & Experience

- 14–18 years of relevant experience in client servicing or account management within an advertising agency.
- Proven experience in handling large, complex, and high-value client accounts.
- Strong understanding of mainline advertising, integrated marketing, and digital communication.
- Demonstrated experience in business development, client retention, and revenue growth.
- Experience managing account profitability, budgets, and P&L; responsibilities.
- Strong leadership experience with the ability to manage and mentor senior account management teams.
- Excellent communication, presentation, negotiation, and stakeholder management skills.
- Ability to balance strategic thinking with operational execution in a fast-paced agency environment.

Key Competencies

Strategic client leadership

Business development and revenue generation

P&L; and commercial management

Integrated campaign management

Senior stakeholder relationship management

Team leadership and talent development

Negotiation and problem-solving

Solid business acumen and decision-making

Success Metrics

Client retention and satisfaction

Revenue growth from existing and new accounts

New business wins and pitch conversion

Account profitability and P&L; performance

Campaign delivery and quality

Team productivity and talent development

Ideal Candidate Profile: A senior advertising agency professional who combines strong client servicing expertise with business leadership, commercial acumen, and the ability to drive sustainable agency growth.

📌 Account Management Support Executive (Mumbai)
🏢 The Job Shop - India
📍 Mumbai