B.Tech / B.E. in Computer Science/ Information Technology / BCA / MCA
Experience
SQL & Database Operations
Root Cause Analysis
Data Issue Resolution
JavaScript – Basic
HTML & CSS – Basic
ERP / CRM Systems
IT / Software / ERP / CRM
The System Engineer Functional (L2) role is a critical escalation point for issue analysis and resolution, focusing on deeper technical investigation, data integrity, and collaboration with development teams. This position requires strong SQL skills, product knowledge, technical knowledge, and the ability to work closely with both customers and coordination with L1 Support, L3 Development, IT, Product, and Support teams.
Analyze issues escalated by System Engineer – Functional (L1) and identify the root cause.
Investigate application and database-level issues in detail.
Resolve data-related issues efficiently while maintaining data integrity.




Prepare SQL queries for data modifications or deletions and coordinate with the Support Lead for review and execution.
Coordinate with the IT team to obtain customer database backups for analysis and testing.
Validate SQL queries and resolution steps before live implementation.
Escalate development-related bugs to Software Engineers (L3) with detailed observations.
Minimum 2 years of relevant experience in technical/application support or a related role.
Robust SQL and database troubleshooting skills.
Good understanding of application and database-level issue analysis.
Basic knowledge of JavaScript, jQuery, HTML, and CSS.
Familiarity with CRM/ERP systems and ticketing tools.
Candidates with experience in ERP/CRM application support, L2 technical support, SQL-based troubleshooting, issue replication, and coordination with development teams are preferred.

📌 Systems Analysis Engineer (Aluva)
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